#31290 · IT Y DESCUADRE
ID interno: 10918000010071155
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/12/25, 18:30
Resuelto
30/12/25, 9:44
Actualizado
1/1/26, 10:27
Asignado
Dec 30, 2025 08:19 AM
Respondido
Dec 30, 2025 10:44 AM
Completado
Jan 1, 2026 11:27 AM
First resp. due
Dec 31, 2025 08:00 AM
Due by
Jan 2, 2026 08:00 AM
Tiempo de resolución
15.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
os comento que ha vuelto ha pasar el cobro de prendas por equivocación y era 1, se tenia que efectuar el dinero en efectivo como el cliente lo pago he vuelto ha dar autorización de poner mi IT como encargada y no ha dejado. Para que lo solucioneis lo antes
posible porfavor! ya que ahora la caja va a descuadrar con 29,90€ ya que no se puede hacer esta operación
Gracias, un cordial saludo
Atentamente P. Nayelli Álvarez Benítez
Resolución
Hola Nayeli,
A excepción de esta semana, que es cuando nos has solicitado permisos, no hemos recibido previamente ninguna solicitud al respecto. No obstante, ya te hemos asignado una contraseña temporal, ya que las personas con permisos deben disponer de una.
Como no nos has indicado qué contraseña deseas utilizar, hemos establecido de manera provisional la siguiente: 1234. Si deseas cambiarla, indícanoslo y la modificaremos sin problema.
Será necesario que nos facilites tu ID, nombre, apellido y la nueva contraseña.
Por el momento, ya puedes acceder con tu usuario y la contraseña 1234, y realizar devoluciones.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">Hola Nayeli,</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">A excepción de esta semana, que es cuando nos has solicitado permisos, no hemos recibido previamente ninguna solicitud al respecto. No obstante, ya te hemos asignado una contraseña temporal, ya que las personas con permisos deben disponer de una.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p class=\"isSelectedEnd\"></p><div><span><span class=\"size\" style=\"font-size:24px\">Como no nos has indicado qué contraseña deseas utilizar, hemos establecido de manera provisional la siguiente: </span></span><b><span><span class=\"size\" style=\"font-size:24px\">1234</span></span></b><span><span class=\"size\" style=\"font-size:24px\">. Si deseas cambiarla, indícanoslo y la modificaremos sin problema.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span><span class=\"size\" style=\"font-size:24px\">Será necesario que nos facilites tu </span></span><b><span><span class=\"size\" style=\"font-size:24px\">ID, nombre, apellido y la nueva contraseña</span></span></b><span><span class=\"size\" style=\"font-size:24px\">.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><p></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">Por el momento, ya puedes acceder con tu usuario y la contraseña </span></span><b><span><span class=\"size\" style=\"font-size:24px\">1234</span></span></b><span><span class=\"size\" style=\"font-size:24px\">, y realizar devoluciones.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span><span class=\"size\" style=\"font-size:24px\">Un saludo.</span></span><br/></p><div><br/></div></div>",
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