#31280 · Error mercancía
ID interno: 10918000010062949
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/12/25, 14:20
Resuelto
29/12/25, 14:44
Actualizado
31/12/25, 15:27
Asignado
Dec 29, 2025 03:40 PM
Respondido
Dec 29, 2025 03:44 PM
Completado
Dec 31, 2025 04:27 PM
First resp. due
Dec 30, 2025 03:20 PM
Due by
Dec 31, 2025 03:20 PM
Tiempo de resolución
0.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes
Como hemos comentado por teléfono os escribimos porque a la mañana hemos tenido problema para validar la mercancía, hay 3 artículos de tres cajas diferentes que pensábamos que no estaban y después los hemos encontrado.
Es para ver si nos podéis echar una mano para validarlo al 100% ya que mañana tenemos inventario.
Os mandamos numero de caja y productos por aquí por si acaso y si no nos llamáis.
000005401900001. Charm letra C (S26-0784-009-003) Están las 3 unidades.
0000054019000007. Chocker nuevo (s26-0590-002-902) Están las 4 uniddes.
000005401900004. Blusa detalle volanre lace (s26-0797-001-810) talla s. Están las 6 unidades.
Disculpad las molestias.
Muchas gracias!
Resolución
Hola chicas,
Entiendo la situación, pero esto ha ocurrido siempre y la operativa es la de siempre. Ajustad las unidades que tengáis físicamente y programad los RFID que os han llegado con error o que no están programados. Son pocas unidades, así que se puede corregir sin problema.
Tened en cuenta también que si el material es metal o latón, puede interferir con el RFID, igual que cuando se leen los relojes, que hay que separar el RFID.
En conclusión, ajustad en positivo lo que tengáis físicamente e identificad los RFID con error.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:16px\">Hola chicas,</span><span class=\"size\" style=\"font-size:16px\"><br/></span></p><p><span class=\"size\" style=\"font-size:16px\">Entiendo la situación, pero esto ha ocurrido siempre y la operativa es la de siempre. Ajustad las unidades que tengáis físicamente y programad los RFID que os han llegado con error o que no están programados. Son pocas unidades, así que se puede corregir sin problema.</span><span class=\"size\" style=\"font-size:16px\"><br/></span></p><p><span class=\"size\" style=\"font-size:16px\">Tened en cuenta también que si el material es metal o latón, puede interferir con el RFID, igual que cuando se leen los relojes, que hay que separar el RFID.</span><span class=\"size\" style=\"font-size:16px\"><br/></span></p><p><span class=\"size\" style=\"font-size:16px\">En conclusión, ajustad en positivo lo que tengáis físicamente e identificad los RFID con error.</span><span class=\"size\" style=\"font-size:16px\"><br/></span></p><div><span class=\"size\" style=\"font-size:16px\">Un saludo.</span></div><div><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8902172195100177697_parse_6781699153449322770\">\n<div class=\"x_1011718631WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes </p>\n<p class=\"MsoNormal\">Como hemos comentado por teléfono os escribimos porque a la mañana hemos tenido problema para validar la mercancía, hay 3 artículos de tres cajas diferentes que pensábamos que no estaban y después los hemos encontrado.</p>\n<p class=\"MsoNormal\">Es para ver si nos podéis echar una mano para validarlo al 100% ya que mañana tenemos inventario.</p>\n<p class=\"MsoNormal\">Os mandamos numero de caja y productos por aquí por si acaso y si no nos llamáis.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">000005401900001. Charm letra C (S26-0784-009-003) Están las 3 unidades.</p>\n<p class=\"MsoNormal\"><img width=\"683\" height=\"17\" style=\"width:7.1145in; height:0.177in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6739401&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\">0000054019000007. Chocker nuevo (s26-0590-002-902) Están las 4 uniddes.</p>\n<p class=\"MsoNormal\"><img width=\"646\" height=\"24\" style=\"width:6.7291in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6739402&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\">000005401900004. Blusa detalle volanre lace (s26-0797-001-810) talla s. Están las 6 unidades.</p>\n<p class=\"MsoNormal\"><img width=\"670\" height=\"26\" style=\"width:6.9791in; height:0.2708in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6739403&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Disculpad las molestias.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias!</p>\n</div>\n</div>",
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