#31268 · MUSICA y CONTRASEÑAS.
ID interno: 10918000010062751
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Hilo musical
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/12/25, 9:46
Resuelto
29/12/25, 15:02
Actualizado
31/12/25, 15:27
Asignado
Dec 29, 2025 03:45 PM
Respondido
Dec 29, 2025 04:02 PM
Completado
Dec 31, 2025 04:27 PM
First resp. due
Dec 30, 2025 10:46 AM
Due by
Dec 31, 2025 10:46 AM
Tiempo de resolución
5.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días….
Necesitamos de vuestra ayuda con varias cosas ….
La música se apaga a las 21h de la noche hasta ahí ok, pero a los dos minutos suena un villancico…. con la tienda ya cerrada, y a los 10 minutos Marey Carey con otro villancico, lo que no sabemos es si esto cuando nos vamos pasa idem , y no queremos que los vecinos se quejen. Decidnos algo.
Otro tema en el TPV 1 se han vuelto a ir las contraseñas, no sé cuántas veces nos ocurre este problema, no podemos ver pagos, ni hacer transferencias
ni fichar…….
Esperamos vuestra contestación.
Gracias de antemano.
Un saludo
FELIZ AÑO…..
Resolución
Hecho
JSON crudo (detalle completo)
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