#31267 · ID encargada
ID interno: 10918000010062733
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
29/12/25, 9:35
Resuelto
30/12/25, 9:55
Actualizado
1/1/26, 10:27
Asignado
Dec 30, 2025 08:52 AM
Respondido
Dec 30, 2025 10:55 AM
Completado
Jan 1, 2026 11:27 AM
First resp. due
—
Due by
—
Tiempo de resolución
24.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días el viernes 26, pusimos una incidencia ya que nos dimos cuenta de que mi ID no iba bien ya que se quiso hacer una devolución devolviendo el dinero y no dejo hacer la operación.
No hemos obtenido respuesta, necesito saber si esto ya está solucionado.
Gracias un cordial saludo.
Atentamente Nayelli Álvarez.
Resolución
Hola Nayeli,
A excepción de esta semana, que es cuando nos has solicitado permisos, no hemos recibido previamente ninguna solicitud al respecto. No obstante, ya te hemos asignado una contraseña temporal, ya que las personas con permisos deben disponer de una.
Como no nos has indicado qué contraseña deseas utilizar, hemos establecido de manera provisional la siguiente: 1234. Si deseas cambiarla, indícanoslo y la modificaremos sin problema.
Será necesario que nos facilites tu ID, nombre, apellido y la nueva contraseña.
Por el momento, ya puedes acceder con tu usuario y la contraseña 1234, y realizar devoluciones.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">Hola Nayeli,</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">A excepción de esta semana, que es cuando nos has solicitado permisos, no hemos recibido previamente ninguna solicitud al respecto. No obstante, ya te hemos asignado una contraseña temporal, ya que las personas con permisos deben disponer de una.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p class=\"isSelectedEnd\"></p><div><span><span class=\"size\" style=\"font-size:24px\">Como no nos has indicado qué contraseña deseas utilizar, hemos establecido de manera provisional la siguiente: </span></span><b><span><span class=\"size\" style=\"font-size:24px\">1234</span></span></b><span><span class=\"size\" style=\"font-size:24px\">. Si deseas cambiarla, indícanoslo y la modificaremos sin problema.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span><span class=\"size\" style=\"font-size:24px\">Será necesario que nos facilites tu </span></span><b><span><span class=\"size\" style=\"font-size:24px\">ID, nombre, apellido y la nueva contraseña</span></span></b><span><span class=\"size\" style=\"font-size:24px\">.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><p></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">Por el momento, ya puedes acceder con tu usuario y la contraseña </span></span><b><span><span class=\"size\" style=\"font-size:24px\">1234</span></span></b><span><span class=\"size\" style=\"font-size:24px\">, y realizar devoluciones.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span><span class=\"size\" style=\"font-size:24px\">Un saludo.</span></span><br/></p><div><br/></div></div>",
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