#31255 · Descuadre caja
ID interno: 10918000010062577
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Replicaciones
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Francesc Macià (BCN)
Request Type
Incidencia
Creado
28/12/25, 20:04
Resuelto
29/12/25, 10:09
Actualizado
2/1/26, 10:01
Asignado
Dec 29, 2025 10:34 AM
Respondido
Dec 29, 2025 11:09 AM
Completado
Dec 31, 2025 11:27 AM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
14.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Buenos días,
Hoy hemos tenido un descuadre en el datáfono externo, de un importe de 165,70€.
Por un lado, un cliente quería pagar un jersey con un vale de 115,80€ y el sistema no nos lo reconocía. Hemos llamado a otra tienda para comprobar el saldo de este vale y efectivamente era de 115,80€. Con autorización de Maria, le hemos cobrado el jersey de 49,90€ por datáfono externo y le hemos creado una tarjeta regalo de 65,90€ por datáfono externo también.
Por otro lado, otro cliente quería pagar con un vale de 49,90€ y tampoco nos lo reconocía el sistema. Hemos procedido de la misma manera, cobrándole el jersey con datáfono externo.
Es por ello por lo que el descuadre total de ambas transacciones es de 165,70€.
Muchas gracias,
Francesc Macià
Resolución
Hola chicas
Si no os pasa un vale por favor guardaoslo y pasad con el datafono externo el importe del vale, en princiipio estan actualizando esto para que quede OK en el dia de hoy.
de momento hacedlo asi.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Si no os pasa un vale por favor guardaoslo y pasad con el datafono externo el importe del vale, en princiipio estan actualizando esto para que quede OK en el dia de hoy.<br/></div><div><br/></div><div>de momento hacedlo asi.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4391904659682352937_parse_4721610973593650971\">\n<div class=\"x_557174909WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy hemos tenido un descuadre en el datáfono externo, de un importe de 165,70€.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por un lado, un cliente quería pagar un jersey con un vale de 115,80€ y el sistema no nos lo reconocía. Hemos llamado a otra tienda para comprobar el saldo de este vale y efectivamente era de 115,80€. Con autorización de Maria, le hemos\n cobrado el jersey de 49,90€ por datáfono externo y le hemos creado una tarjeta regalo de 65,90€ por datáfono externo también.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por otro lado, otro cliente quería pagar con un vale de 49,90€ y tampoco nos lo reconocía el sistema. Hemos procedido de la misma manera, cobrándole el jersey con datáfono externo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Es por ello por lo que el descuadre total de ambas transacciones es de 165,70€.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias, </p>\n<p class=\"MsoNormal\">Francesc Macià </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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