#31248 · VALE PERDIDO
ID interno: 10918000010062479
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/12/25, 12:41
Resuelto
19/1/26, 15:23
Actualizado
21/1/26, 15:36
Asignado
Jan 19, 2026 04:22 PM
Respondido
Dec 30, 2025 10:57 AM
Completado
Jan 21, 2026 04:36 PM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Jan 20, 2026 01:24 PM
Tiempo de resolución
530.7 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas días,
¿Podríais recuperarnos un vale? Tiene que estar asociado al siguiente ticket: T0000000A32000112583. Podéis indicarnos el número de vale asociados a este ticket si es que no está gastado?
Perdonad las molestias y muchas gracias,
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8700587853224244253_parse_5987991352347676852\">\n<div class=\"x_1351808105WordSection1\">\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family:"Verdana", sans-serif\">Buenas días,</span></b></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family:"Verdana", sans-serif\"> </span></b></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family:"Verdana", sans-serif\">¿Podríais recuperarnos un vale? Tiene que estar asociado al siguiente ticket: T0000000A32000112583. Podéis indicarnos el número\n de vale asociados a este ticket si es que no está gastado?</span></b></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family:"Verdana", sans-serif\"> </span></b></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family:"Verdana", sans-serif\">Perdonad las molestias y muchas gracias,</span></b></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n</div>\n</div>",
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