#31246 · Incidencia cobro 27/12
ID interno: 10918000010062451
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
28/12/25, 11:49
Resuelto
—
Actualizado
29/12/25, 7:20
Asignado
—
Respondido
Dec 29, 2025 08:20 AM
Completado
—
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Ayer tuvimos un problema a la hora de cobrar a una clienta, ya que quería pagar parte en efectivo y el resto con tarjeta, es el número de ticket (T0000000B31000006796) fue cobrado el día 27/12 a las 14:23.
Lo que ha pasado es que se le ha cobrado las dos en efectivo y nos ha creado un desajuste de caja ya que ese dinero realmente no fue una venta, después se le cobró correctamente. Por lo que esa venta está registrada en efectivo pero realmente ese efectivo no
lo tenemos en caja, y no se entregará a la empresa de loomis el próximo lunes.
La venta de ayer en efectivo fue de 1100,05 según lo registrado pero la realidad fue de 927,35 que será lo que se entregará.
Gracias
Resolución
Hola esto es un tema de cierres, cerramos el ticket ya que estan avisados ell@s
JSON crudo (detalle completo)
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