#31241 · Error tarjeta regalo y vale
ID interno: 10918000010062325
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/12/25, 17:20
Resuelto
13/1/26, 8:39
Actualizado
15/1/26, 9:33
Asignado
Dec 29, 2025 08:25 AM
Respondido
Jan 13, 2026 09:39 AM
Completado
Jan 15, 2026 10:33 AM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
399.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola,
Hoy, tenemos un problema de conneccion internet que he explicado a Soporte al telefono. Lo que nos ha hecho un error en la caja con una venta que la mujer ha pagado una parte con una vale 35.90 euro y el resto con su tarjeta regalo de 150 euros ( norlamente
en sus tarjeta regalo tiene que quedar 81 euro la differencia. Pero la tarjeta regalo no ha functionnado entonces, he hecho una tarjeta regalo nueva en datafono externo en el tpv 1 pero es un venta imaginario.) Entonces, tenemos una diferencia de 81 euro
en datafono externo lo que tiene por favor es annular el vale de 35.90 euro ( vale numero : M007312001077). Te envio la foto y annular tambien la tarjeto regalo de 150 euro ( numero : B33000031699 8 diciembre de 2025 a 14h26). Por que la clienta tiene una
nueva tarjeta regalo, a si datafono externo se puede corregir.
Cordialmente equipo Brownie Vélizy
Resolución
Hola
Cierro ticket ya que esta gestionado.
Un saludo.
Cierro ticket ya que esta gestionado.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><span class=\"size\" style=\"font-size:18.6667px\">Hola</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span><span class=\"size\" style=\"font-size:18.6667px\">Cierro ticket ya que esta gestionado.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span></div>",
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