#31238 · STOCK Y TICKET SERRANO
ID interno: 10918000010062283
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Replicaciones
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/12/25, 11:53
Resuelto
29/12/25, 13:51
Actualizado
31/12/25, 14:27
Asignado
Dec 29, 2025 09:34 AM
Respondido
Dec 29, 2025 10:25 AM
Completado
Dec 31, 2025 03:27 PM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
50.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Buenos días,
Os escribimos porque no nos deja hacer devoluciones cuando vienen con el ticket de la tienda de Serrano, nos sale “TPV no encontrado”.
Tampoco nos deja ver el stock.
Resolución
Se revisa con los usuarios mediante llamad ay conectándonos al TPV. Replicamos y revisamos los puntos.
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