#31227 · FALLO ID ENCARGADA
ID interno: 10918000010062125
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/12/25, 15:31
Resuelto
31/12/25, 12:58
Actualizado
2/1/26, 13:28
Asignado
Dec 29, 2025 08:43 AM
Respondido
Dec 29, 2025 02:01 PM
Completado
Jan 2, 2026 02:28 PM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
117.5 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ha llegado una clienta con un ticket donde se le había cobrado dos veces la misma blusa. Por tanto, teníamos que hacer una devolución del dinero de esta prenda, que ha sido 49,9€. Lo hemos ido a hacer con el ID de nuestra encargada bajo su permiso, y no nos
ha dejado, ponía que no estaba autorizada. Finalmente, con el consentimiento de la encargada, hemos tenido que devolver el dinero en efectivo que había en la caja. Por tanto, al no hacerse la devolución, habrá también un desajuste de dinero a la hora del cierre.
Muchas gracias.
Un saludo.
Resolución
Ticket solventado.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8216401038488394959_parse_7347025981221730603\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1965756498elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1965756498elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1965756498elementToProof\">\nHa llegado una clienta con un ticket donde se le había cobrado dos veces la misma blusa. Por tanto, teníamos que hacer una devolución del dinero de esta prenda, que ha sido 49,9€. Lo hemos ido a hacer con el ID de nuestra encargada bajo su permiso, y no nos\n ha dejado, ponía que no estaba autorizada. Finalmente, con el consentimiento de la encargada, hemos tenido que devolver el dinero en efectivo que había en la caja. Por tanto, al no hacerse la devolución, habrá también un desajuste de dinero a la hora del cierre. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1965756498elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1965756498elementToProof\">\nMuchas gracias.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1965756498elementToProof\">\nUn saludo.</div>\n</div>",
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