#31225 · DEVOLUCIÓN CLIENTA-GARBERA
ID interno: 10918000010062097
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/12/25, 13:52
Resuelto
29/12/25, 13:05
Actualizado
31/12/25, 13:27
Asignado
Dec 29, 2025 08:44 AM
Respondido
Dec 29, 2025 02:05 PM
Completado
Dec 31, 2025 02:27 PM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
71.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Necesito que nos saquéis el registro de este ticket: T0000000B24000067994, con fecha 12/05/2025 y hora 19:23:04, ya que hemos querido hacer una devolución a un a clienta el abrigo w26-0663-004-810 en talla L pero nos aparece que el abrigo ya esta devuelto. Como os he dicho antes, debería de a ver un error, ya que la clienta no lo ha devuelto y tampoco lo hemos intentado (como te he comentado antes, hemos tenido que buscar el ticket con el resguardo que tenía, ya que no tenía el ticket)
Cualquier cosa que necesitéis, comentádnoslo
Gracias
Garbera
Resolución
JSON crudo (detalle completo)
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