#31223 · Incidencia cierre de caja 24.12
ID interno: 10918000010062069
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/12/25, 13:25
Resuelto
29/12/25, 13:06
Actualizado
31/12/25, 13:27
Asignado
Dec 29, 2025 08:44 AM
Respondido
Dec 29, 2025 02:06 PM
Completado
Dec 31, 2025 02:27 PM
First resp. due
Dec 30, 2025 08:00 AM
Due by
Dec 31, 2025 08:00 AM
Tiempo de resolución
71.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Nos hemos dado cuenta de que el miércoles 24 no hemos realizado correctamente el cierre de caja, no registramos el importe final que se realizó al terminar el día. Como es algo de lo que nos hemos dado cuenta a lo largo de esta mañana no hemos podido cerrar
correctamente antes de empezar el día de hoy. El importe total del día 24/12 ha sido de 6.155€, ¿como procedemos en el cierre de hoy?
Gracias!
Resolución
Hola
Cuando ocurra esto ejecutar el cierre normal y volved a iniciar la apertura de caja.
un saludo.
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