#31207 · TARJETAS REGALO PAMPLONA CARLOS III
ID interno: 10918000010017285
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/12/25, 9:17
Resuelto
2/1/26, 14:19
Actualizado
4/1/26, 14:29
Asignado
Dec 24, 2025 10:55 AM
Respondido
Dec 24, 2025 10:57 AM
Completado
Jan 4, 2026 03:29 PM
First resp. due
Dec 29, 2025 10:17 AM
Due by
Dec 30, 2025 10:17 AM
Tiempo de resolución
221.0 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas,
En PAMPLONA CARLOS III ayer tuvimos incidente con una clienta con una tarjeta regalo
El TPV 2 deja hacer la operación de venta con pago tarjeta regalo pero no descuenta el importe, es decir la tarjeta regalo continua teniendo el mismo saldo.
Ayer tuvimos una incidencia con una clienta y os llamamos porque el saldo de su tarjeta seguía igual hicimos una venta ficticia en TPV1 con la misma tarjeta regalo y luego el importe nos salía 0 cuando debería ser de 20,10€
Si nos podéis revisar esto, para no tener incidencias con las tarjetas regalo.
Un saludo
alicia
Resolución
ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8114430119193989760_parse_8166053869554575510\">\n<div class=\"x_955069464WordSection1\">\n<p class=\"MsoNormal\">Buenas,</p>\n<p class=\"MsoNormal\">En PAMPLONA CARLOS III ayer tuvimos incidente con una clienta con una tarjeta regalo</p>\n<p class=\"MsoNormal\">El TPV 2 deja hacer la operación de venta con pago tarjeta regalo pero no descuenta el importe, es decir la tarjeta regalo continua teniendo el mismo saldo.</p>\n<p class=\"MsoNormal\">Ayer tuvimos una incidencia con una clienta y os llamamos porque el saldo de su tarjeta seguía igual hicimos una venta ficticia en TPV1 con la misma tarjeta regalo y luego el importe nos salía 0 cuando debería ser de 20,10€</p>\n<p class=\"MsoNormal\">Si nos podéis revisar esto, para no tener incidencias con las tarjetas regalo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">alicia</p>\n</div>\n</div>",
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