#31200 · Urgente música Serrano
ID interno: 10918000010017215
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta a un Grupo
Categoría
Hardware
Subcategoría
Hilo musical
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
23/12/25, 20:52
Resuelto
29/12/25, 9:28
Actualizado
31/12/25, 10:27
Asignado
Dec 24, 2025 12:03 PM
Respondido
Dec 24, 2025 12:05 PM
Completado
Dec 31, 2025 11:27 AM
First resp. due
Dec 29, 2025 04:21 PM
Due by
Dec 30, 2025 04:21 PM
Tiempo de resolución
132.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenas noches!!!!
La música de la tienda se conecta y desconecta todo el rato desde las 21:00.
Podéis mirarlo xfavor? Son casi las 22:00 y no sé si alguien se quejará.
Gracias!!!
La música de la tienda se conecta y desconecta todo el rato desde las 21:00.
Podéis mirarlo xfavor? Son casi las 22:00 y no sé si alguien se quejará.
Gracias!!!
|
|
Carmen Garcia |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
Cerramos caso, fue algo puntual, la programación estaba OK. Siempre se puede parar la musica cuando se baja el diferencial en tienda.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Cerramos caso, fue algo puntual, la programación estaba OK. Siempre se puede parar la musica cuando se baja el diferencial en tienda.<br/></div></div>",
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"description": "\n\n\n\n<div class=\"zm_8047282120736139936_parse_1878975266418320750\">\n<font size=\"2\">\n<div class=\"x_2134006192PlainText\">Buenas noches!!!!<br/>\n<br/>\nLa música de la tienda se conecta y desconecta todo el rato desde las 21:00.<br/>\nPodéis mirarlo xfavor? Son casi las 22:00 y no sé si alguien se quejará.<br/>\n<br/>\nGracias!!!<br/>\n</div>\n</font>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6700155&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Carmen Garcia</b><br/>\n<span style=\"font-size:8pt\">Area Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2134006192socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_2134006192socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6700156&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2134006192socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_2134006192socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6700157&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2134006192socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_2134006192socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6700158&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2134006192socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_2134006192socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6700159&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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