#31189 · ALBARANES PENDIENTES 22.12.2025 ECI ZARAGOZA
ID interno: 10918000010017007
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/12/25, 9:41
Resuelto
24/12/25, 12:55
Actualizado
26/12/25, 13:25
Asignado
Dec 24, 2025 08:49 AM
Respondido
Dec 24, 2025 08:47 AM
Completado
Dec 26, 2025 02:25 PM
First resp. due
Dec 24, 2025 10:41 AM
Due by
Dec 29, 2025 10:41 AM
Tiempo de resolución
27.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola buen día,
Ayer recibimos mercancía, nos llegaban 7 cajas y a la hora de recepcionar se cometió el error de no seleccionar todos los albaranes por lo que quedaron 4 cajas sin recepcionar con nedap y no se fijaron que habían 146 artículos inesperados. Los albaranes los tenemos pendientes en nuestro sistema. ¿nos autorizan a validarlo manual? para que el stock no esté tan desajustado en estas fechas.
Ya lo siento, no volverá a ocurrir.
Gracias,
Un saludo.
ECI Zaragoza
BrownieSpain
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8722607511453081532_parse_2523242169716206747\">\n<div class=\"x_807958646WordSection1\">\n<p class=\"MsoNormal\">Hola buen día,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ayer recibimos mercancía, nos llegaban 7 cajas y a la hora de recepcionar se cometió el error de no seleccionar todos los albaranes por lo que quedaron 4 cajas sin recepcionar con nedap y no se fijaron que habían 146 artículos inesperados.\n Los albaranes los tenemos pendientes en nuestro sistema. <b>¿nos autorizan a validarlo manual?</b> para que el stock no esté tan desajustado en estas fechas.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ya lo siento, no volverá a ocurrir.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias,</p>\n<p class=\"MsoNormal\">Un saludo. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:16pt; color:rgb(21, 96, 130)\">ECI Zaragoza</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:16pt; color:rgb(21, 96, 130)\">BrownieSpain</span></b></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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