#31179 · Sistema lento Aqua valencia

ID interno: 10918000010005517

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Marina Gramage

Técnico

N1 Support

Departamento

Ventas

Request Type

Incidencia

Creado

22/12/25, 15:30

Resuelto

9/1/26, 12:57

Actualizado

11/1/26, 13:31

Asignado

Jan 9, 2026 01:56 PM

Respondido

Jan 9, 2026 01:57 PM

Completado

Jan 11, 2026 02:31 PM

First resp. due

Dec 23, 2025 04:30 PM

Due by

Dec 24, 2025 04:30 PM

Tiempo de resolución

429.5 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Buenas tardes,

El viernes estuvo de visita el técnico que revisa cámaras y sistema alarma, y aunque todo estaba bien instalado no hubo manera de acceder a las cámaras. El técnico me comentó que es el sistema que era colapsado, ya que aparecía un mensaje sobre la conectividad a internet y hoy efectivamente si me deja acceder sin problema. 

Comentaros que durante todo el fin de semana ha estado pitando la alarma de la entrada (antihurto id top) ya que aunque se cobraba en caja correctamente con idpos no le daba tiempo a desalarmar esa prenda por la lentitud del sistema y ha sido un verdadero infierno trabajar con el estruendo continuo. El técnico comento que necesitaríamos un router más potente, pero estaría bien que se revisase porque los días de alta demanda de uso de ordenador es un caos. Agradeceríamos también un número de contacto de nedap, por si ocurre en futuros ocasiones que nos lo puedan silenciar hasta que se solucione el problema (desde el cuadro de luces no podemos ya que se desacrtvaria el sistema seguridad completo),  y además la seguridad del centro comercial ya nos han llamado la atención por estar continuamente sonando el sistema antihurto.

Quedamos a la espera,
Gracias

New_Logo_01_.gif

Marina Gramage
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 682800125
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.





Resolución

-
JSON crudo (detalle completo)
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  "description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nBuenas tardes,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nEl viernes estuvo de visita el técnico que revisa cámaras y sistema alarma, y aunque todo estaba bien instalado no hubo manera de acceder a las cámaras. El técnico me comentó que es el sistema que era colapsado, ya que aparecía un mensaje sobre la conectividad\n a internet y hoy efectivamente si me deja acceder sin problema.&nbsp;</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nComentaros que durante todo el fin de semana ha estado pitando la alarma de la entrada (antihurto id top) ya que aunque se cobraba en caja correctamente con idpos no le daba tiempo a desalarmar esa prenda por la lentitud del sistema y ha sido un verdadero infierno\n trabajar con el estruendo continuo. El técnico comento que necesitaríamos un router más potente, pero estaría bien que se revisase porque los días de alta demanda de uso de ordenador es un caos. Agradeceríamos también un número de contacto de nedap, por si\n ocurre en futuros ocasiones que nos lo puedan silenciar hasta que se solucione el problema (desde el cuadro de luces no podemos ya que se desacrtvaria el sistema seguridad completo),&nbsp; y además la seguridad del centro comercial ya nos han llamado la atención\n por estar continuamente sonando el sistema antihurto.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nQuedamos a la espera,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nGracias</div>\n<div id=\"x_675657852ms-outlook-mobile-body-separator-line\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" id=\"x_675657852ms-outlook-mobile-signature\" dir=\"auto\">\n<div style=\"line-height:normal; font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:635px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6690145&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\" width=\"95\" height=\"95\" style=\"width:95px; height:95px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Marina Gramage</b><br/>\n<span style=\"font-size:8pt\">Area Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_675657852socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6690146&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_675657852socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6690147&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_675657852socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6690148&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_675657852socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6690149&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n682800125</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"vertical-align:top; width:635px\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n</div>",
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