#31174 · EXT: Re: Re: [solicitud con ID :##31149##] : RECEPCIÓN PEDIDO ONLINE
ID interno: 10918000010005439
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
22/12/25, 10:32
Resuelto
—
Actualizado
22/12/25, 11:22
Asignado
—
Respondido
Dec 22, 2025 12:22 PM
Completado
—
First resp. due
Dec 23, 2025 11:32 AM
Due by
Dec 24, 2025 11:32 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción

Hola Pamplona,
Como bien dice el mensaje debéis contactar con contactstores@browniespain.com no con Soporte. Están en copia.
Las incidencias de C&C se han de gestionar a través de ese correo, des de Soporte no podemos hacer nada.
Resolvemos el ticket.
Descripción de la solicitud
Título : RECEPCIÓN PEDIDO ONLINE
Descripción :Buenas tardes, nos han llegado 2 pedidos a tienda que no nos deja recepcionar
- CO0762468
- CO0765455
Un saludo, Eva.
Saludos.
El Equipo IT
C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.comLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
NOTA: Esto es un envío automático. Por favor, no respondas a este correo.
Resolución
JSON crudo (detalle completo)
{
"id": "10918000010005439",
"sla": {
"id": "10918000000164165",
"name": "SLA Soporte HQ"
},
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: Re: Re: [solicitud con ID :##31149##] : RECEPCIÓN PEDIDO ONLINE",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [
"pamplona@browniespain.com"
],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000001145913",
"name": "Support",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "contactstores@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Support",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "31174",
"is_overdue": false,
"is_trashed": false,
"message_id": "<L2J7LZDMJ1Y_69491e1cb0118_d5f9082580b4e8_sprut@zendesk.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>SPAM<br/></div></div>",
"submitted_by": {
"id": "10918000005497097",
"name": "Marc De Mena",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "+34686456544",
"email_id": "marc.mena.soporte@browniespain.com",
"sms_mail": null,
"job_title": "IT Manager",
"last_name": "De Mena Tomé",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Marc",
"user_scope": "internal_user",
"employee_id": "marc.mena",
"is_vip_user": true,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1766402572487",
"display_value": "Dec 22, 2025 12:22 PM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_3736776512398977826_parse_723056182826634458\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"/></p>\n<div class=\"x_522668687zd-comment\" dir=\"auto\">Hola Team<br/>\n<br/>\nGracias por contactar con Browniespain. <br/>\n<br/>\nYa hemos actualizado el estado del picking, por lo que ya no debería haber ningún problema<br/>\n <br/>\nSaludos, <br/>\n <br/>\nEquipo Brownie<br/>\n<div class=\"x_522668687signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_522668687zendesk_quote\">\n<div class=\"x_522668687zendesk_attr\">El 22 de diciembre de 2025, 7:40:53 UTC, soporte@browniespain.com escribió:<br/>\n</div>\n<blockquote class=\"x_522668687zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div class=\"x_522668687personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div>Hola Pamplona,<br/>\n</div>\n<div><br/>\n</div>\n<div>Como bien dice el mensaje debéis contactar con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstores@browniespain.com\">contactstores@browniespain.com</a> no con Soporte. Están en copia.<br/>\n<br/>\nLas incidencias de C&C se han de gestionar a través de ese correo, des de Soporte no podemos hacer nada.<br/>\n<br/>\nResolvemos el ticket.</div>\n<div><br/>\n</div>\n<div>\n<hr id=\"x_522668687null\"/>\n<br/>\n</div>\n<div><b><u><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\">Descripción de la solicitud</span></u></b><br/>\n</div>\n<div><br/>\n</div>\n<div><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\">Título : <b>RECEPCIÓN PEDIDO ONLINE</b>\n</span><br/>\n</div>\n<div><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\">Descripción :\n<div lang=\"ES\" class=\"zm_3771460860845712833_parse_6298514506214327300\">\n<div class=\"x_1162102561WordSection1\">\n<p style=\"margin-top:0px; margin-bottom:0px\"><span>Buenas tardes, nos han llegado 2 pedidos a tienda que no nos deja recepcionar</span><br/>\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\"><span> </span><br/>\n</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1162102561MsoListParagraph\" style=\"margin-left:0cm\"><span>CO0762468</span><br/>\n</li><li class=\"x_1162102561MsoListParagraph\" style=\"margin-left:0cm\"><span>CO0765455</span><br/>\n</li></ul>\n<p style=\"margin-top:0px; margin-bottom:0px\"><span> </span><br/>\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\"><img width=\"1280\" height=\"1024\" style=\"width:13.3333in; height:10.6666in\"/><span></span><br/>\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\"><span> </span><br/>\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\"><span>Un saludo, Eva.</span><br/>\n</p>\n</div>\n</div>\n</span><br/>\n</div>\n<div><br/>\n</div>\n<div>\n<hr id=\"x_522668687null\"/>\n<br/>\n</div>\n<div><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br/>\n</div>\n<div><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\">El Equipo IT</span><br/>\n</div>\n<div><br/>\n</div>\n<div><br/>\n</div>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; letter-spacing:normal; orphans:2; text-transform:none; white-space:normal; widows:2; word-spacing:0px; width:375pt; color:rgb(32, 31, 30); background-color:rgb(255, 255, 255)\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_522668687font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:11pt\"><b><span class=\"x_522668687colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_522668687colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><br/>\n<br/>\n<br/>\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:blue\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_522668687ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"/></span></span></span></a><span class=\"x_522668687colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:blue\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_522668687ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"/></span></span></span></a><span class=\"x_522668687colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:blue\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_522668687ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"/></span></span></span></a><span class=\"x_522668687colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:blue\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_522668687ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"/></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border-top:none; border-right:none; border-bottom:none; border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_522668687font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:11pt\"><span class=\"x_522668687colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\">C/\n Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_522668687font\" style=\"font-family:inherit\"><span class=\"x_522668687size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_522668687font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:blue\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><img border=\"0\" width=\"3.9062in\" height=\"1.0416in\" class=\"x_522668687ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:3.9062in; height:1.0416in\"/></span></span></span></a><span class=\"x_522668687colour\" style=\"color:inherit\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"> \n </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:blue\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.8541in\" height=\"0.8645in\" class=\"x_522668687ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.8541in; height:0.8645in\"/></span></span></span></a><span class=\"x_522668687colour\" style=\"color:inherit\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:9pt\"> </span></span></span></span></span><br/>\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_522668687font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:11pt\"><span class=\"x_522668687colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_522668687font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_522668687colour\" style=\"color:rgb(5, 99, 193)\"><span class=\"x_522668687font\" style=\"font-family:inherit\"><span class=\"x_522668687size\" style=\"font-size:inherit\">personal@browniespain.com</span></span></span></a><span> </span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br/>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br/>\n</div>\n<div><b style=\"font-size:15px; font-style:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; color:rgb(32, 31, 30); background-color:rgb(255, 255, 255)\"><span class=\"x_522668687colour\" style=\"color:inherit\"><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\"><span class=\"x_522668687size\" style=\"font-size:13px\">NOTA:</span></span></span></b><span class=\"x_522668687highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_522668687colour\" style=\"color:rgb(32, 31, 30)\"><span class=\"x_522668687font\" style=\"font-family:verdana, sans-serif\"><span><span class=\"x_522668687size\" style=\"font-size:13px\"> </span></span><span class=\"x_522668687size\" style=\"font-size:13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br/>\n</div>\n<div><br/>\n</div>\n<div><br/>\n</div>\n<div><br/>\n<br/>\n</div>\n</div>\n</blockquote>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_522668687zd_encoded_id\">[L2J7LZ-DMJ1Y]</span>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
"display_key": {
"value": "31174",
"display_value": "31174"
},
"due_by_time": {
"value": "1766572379478",
"display_value": "Dec 24, 2025 11:32 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1766399577826",
"display_value": "Dec 22, 2025 11:32 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1766402572487",
"display_value": "Dec 22, 2025 12:22 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1766402572487",
"display_value": "Dec 22, 2025 12:22 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"pamplona@browniespain.com"
],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1766485978652",
"display_value": "Dec 23, 2025 11:32 AM"
},
"request_template_checklist_ids": []
}
Gracias por contactar con Browniespain.
Ya hemos actualizado el estado del picking, por lo que ya no debería haber ningún problema
Saludos,
Equipo Brownie
Brownie