#31165 · Vales Francesc Macia
ID interno: 10918000010005233
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
21/12/25, 19:58
Resuelto
29/12/25, 14:08
Actualizado
31/12/25, 14:27
Asignado
Dec 22, 2025 08:09 AM
Respondido
Dec 23, 2025 12:30 PM
Completado
Dec 31, 2025 03:27 PM
First resp. due
Dec 23, 2025 08:00 AM
Due by
Dec 24, 2025 08:00 AM
Tiempo de resolución
186.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Hola buenas tardes,
El día de hoy hemos recibido estos vales realizados en Francesc macia que no nos dejaba utilizar, ni poniendo la M delante del número ni de ninguna manera, hemos tenido que cobrar a la clienta con datáfono externo y nos hemos quedado con los vales ya que ha
reclamado que vivía lejos y no podía acercarse a francesc macia a canjearlos, el día de hoy 21/12/25 descuadraran de datáfono externo 45,9€ de esta transacción, estaría bien que se revisaran los tickets nuevos del nuevo sistema de francesc macia ya que hemos
tenido problemas con varios el día de hoy, adjunto la foto,
Gracias..
Obtener
Outlook para iOS
Resolución
Revisamos el tema con el usuario. Los vales proveniendnetes de BC26 tienen que venir sin los ceros.
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