#31153 · Error en Tickets tienda Madrid Serrano
ID interno: 10918000010005041
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Procedimientos BC
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/12/25, 9:53
Resuelto
31/12/25, 8:37
Actualizado
2/1/26, 9:28
Asignado
Dec 24, 2025 01:05 PM
Respondido
Dec 29, 2025 03:41 PM
Completado
Jan 2, 2026 10:28 AM
First resp. due
Dec 23, 2025 08:00 AM
Due by
Dec 24, 2025 08:00 AM
Tiempo de resolución
262.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Buenos días,
Ayer vinieron varias clientas con tickets de compra de la tienda nueva de Serrano, al intentar hacerles la devolución nos ponía que TPV no encontrado, probamos tanto con el código de barras como introduciéndolo manualmente. Lo acabamos haciendo en el TPV como devoluciones online.
Cualquier cosa quedamos pendientes,
Un saludo.
¡Muchas gracias!
Resolución
Se gestionan las modicaciones para que el usuario pueda gestionar las devolucione
JSON crudo (detalle completo)
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