#31147 · Pala
ID interno: 10918000009984137
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
19/12/25, 14:41
Resuelto
12/1/26, 12:14
Actualizado
14/1/26, 12:33
Asignado
Dec 22, 2025 08:39 AM
Respondido
Jan 12, 2026 01:13 PM
Completado
Jan 14, 2026 01:33 PM
First resp. due
Dec 22, 2025 03:41 PM
Due by
Dec 23, 2025 03:41 PM
Tiempo de resolución
573.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenas tardes,
Les comento que estamos volviendo a tener problemas con la pala una vez que se da ha el botón del soporte no sale el láser rojo, el lector para que lea la etiqueta. Esto lo comentamos ya esta semana y estamos Ha la espera de una solución TODAVIA. Un compañero
me dijo que me volvería ha llamar con una respuesta y estamos esperando, se acercan fechas muy señaladas y necesitamos operativa la pala.
Gracias, un cordial saludo.
Resolución
Resuelto, haciendo referencia al ticket resuelto con ID 31546
JSON crudo (detalle completo)
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