#31131 · EXT: Fwd: NO TPV BROWNIE

ID interno: 10918000009961817

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Replicaciones

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Soporte Abisma

Técnico

Miguel Bru

Departamento

IT

Request Type

Incidencia

Creado

19/12/25, 9:23

Resuelto

5/1/26, 9:08

Actualizado

7/1/26, 9:30

Asignado

Dec 19, 2025 10:29 AM

Respondido

Jan 5, 2026 10:08 AM

Completado

Jan 7, 2026 10:30 AM

First resp. due

Dec 22, 2025 10:23 AM

Due by

Dec 23, 2025 10:23 AM

Tiempo de resolución

407.7 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Miguel Bru

Descripción

  Joan Pujol
  Abisma IT Systems
  +34 93 192 17 66


 
Am Fr, 19 Dez um 10:19 VORMITTAGS , ECI Cádiz <ecicadiz@browniespain.com> schrieb:
Buenos días, seguimos teniendo problema con dos prendas de brownie que no pasan por terminal BROWNIE, lo cual nos hace descuadrar inventarios y no tener ventas reales.
S26-0764-002-805
S26-0372-014-801
 
¿podríais arreglárnoslo de cara al fin de semana?
Muchas gracias, un saludo 😊 ¡

64048:1112376

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

-
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