#31131 · EXT: Fwd: NO TPV BROWNIE
ID interno: 10918000009961817
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Replicaciones
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
19/12/25, 9:23
Resuelto
5/1/26, 9:08
Actualizado
7/1/26, 9:30
Asignado
Dec 19, 2025 10:29 AM
Respondido
Jan 5, 2026 10:08 AM
Completado
Jan 7, 2026 10:30 AM
First resp. due
Dec 22, 2025 10:23 AM
Due by
Dec 23, 2025 10:23 AM
Tiempo de resolución
407.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Joan Pujol
Abisma IT Systems
+34 93 192 17 66

Am Fr, 19 Dez um 10:19 VORMITTAGS , ECI Cádiz <ecicadiz@browniespain.com> schrieb:Buenos días, seguimos teniendo problema con dos prendas de brownie que no pasan por terminal BROWNIE, lo cual nos hace descuadrar inventarios y no tener ventas reales.S26-0764-002-805S26-0372-014-801¿podríais arreglárnoslo de cara al fin de semana?Muchas gracias, un saludo 😊 ¡
64048:1112376
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div style=\"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px\">\n<div style=\"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px\">\n<div dir=\"ltr\"></div>\n<div>\n<div dir=\"ltr\">\n<div><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\"> Joan Pujol</span></strong></div>\n<div><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\"> \n Abisma IT Systems</span></strong></div>\n<div><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\"> \n +34 93 192 17 66</span></strong></div>\n<div><img src=\"https://www.abisma.com/wp-content/uploads/2022/11/Logo_Abisma.png\" class=\"x_1592857578fr-fic x_1592857578fr-dii\"/><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\"><br/>\n</span></strong></div>\n<div><br/>\n</div>\n<div> </div>\n</div>\n</div>\n<div class=\"x_1592857578freshdesk_quote\">\n<blockquote class=\"x_1592857578freshdesk_quote\">Am Fr, 19 Dez um 10:19 VORMITTAGS <span class=\"x_1592857578separator\">\n, ECI Cádiz <ecicadiz@browniespain.com> schrieb:\n<div class=\"x_1592857578WordSection1\">\n<div class=\"MsoNormal\">Buenos días, seguimos teniendo problema con dos prendas de brownie que no pasan por terminal BROWNIE, lo cual nos hace descuadrar inventarios y no tener ventas reales.</div>\n<div class=\"MsoNormal\">S26-0764-002-805</div>\n<div class=\"MsoNormal\">S26-0372-014-801</div>\n<div class=\"MsoNormal\"> </div>\n<div class=\"MsoNormal\">¿podríais arreglárnoslo de cara al fin de semana?</div>\n<div class=\"MsoNormal\">Muchas gracias, un saludo <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😊</span> ¡</div>\n</div>\n</span></blockquote>\n</div>\n</div>\n<br/>\n<span title=\"fd_tkt_identifier\" style=\"font-size:0px; font-family:"fdtktid"; min-height:0px; min-height:0px; max-height:0px; line-height:0px; color:rgb(255, 255, 255)\">64048:1112376</span>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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