#31112 · Reembolso Infinity Pay - Rambla
ID interno: 10918000009961527
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
18/12/25, 9:42
Resuelto
24/12/25, 8:21
Actualizado
26/12/25, 8:25
Asignado
Dec 22, 2025 08:28 AM
Respondido
Dec 24, 2025 09:21 AM
Completado
Dec 26, 2025 09:25 AM
First resp. due
—
Due by
—
Tiempo de resolución
142.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Ayer en la tienda de Rambla hemos tenido un error de cobro con una clienta que vive fuera de la ciudad, os enviamos la información para que a través de Infinity Pay podamos realizarle la devolución del importe de la prenda que se ha cobrado extra. Al intentar
alternativa presencial nos ha comentado que no, que no puede volver a Barcelona en un corto plazo de tiempo.
Número de ticket: 0000000844000056034
Prenda reembolso: W26-0136-015-808 CAMISETA ASIMÉTRICA GRIS OSCURO M 29,90€
Nos podéis avisar en cuanto el reembolso esté realizado para que la clienta esté tranquila?
Muchas gracias.
|
|
Maria Perez |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
Hola Maria
Ya se reembolso el importe restante al cliente, ya esta el ok y confirmacion por parte de inifiniyty.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola Maria<br/></div><div><br/></div><div>Ya se reembolso el importe restante al cliente, ya esta el ok y confirmacion por parte de inifiniyty.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8887874884404887656_parse_4449288894483978277\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\nBuenos días,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\nAyer en la tienda de Rambla hemos tenido un error de cobro con una clienta que vive fuera de la ciudad, os enviamos la información para que a través de Infinity Pay podamos realizarle la devolución del importe de la prenda que se ha cobrado extra. Al intentar\n alternativa presencial nos ha comentado que no, que no puede volver a Barcelona en un corto plazo de tiempo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\n<b>Número de ticket: 0000000844000056034</b></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\n<b>Prenda reembolso: W26-0136-015-808 CAMISETA ASIMÉTRICA GRIS OSCURO M 29,90€</b></div>\n<div id=\"x_1007004932Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\nNos podéis avisar en cuanto el reembolso esté realizado para que la clienta esté tranquila?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1007004932elementToProof\">\nMuchas gracias.</div>\n<table style=\"width:635px; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6674033&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Maria Perez</b><br/>\n<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6674034&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6674035&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6674036&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6674037&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n660039243</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n</div>",
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