#31062 · Bajada PVP Bolsos 17.12
ID interno: 10918000009941575
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Diseño
Request Type
Incidencia
Creado
15/12/25, 14:10
Resuelto
16/12/25, 14:29
Actualizado
18/12/25, 15:21
Asignado
Dec 15, 2025 03:28 PM
Respondido
Dec 16, 2025 03:29 PM
Completado
Dec 18, 2025 04:21 PM
First resp. due
Dec 16, 2025 03:10 PM
Due by
Dec 17, 2025 03:10 PM
Tiempo de resolución
24.3 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola a todos,
Adjuntamos una bajada de bolsos nueva para el miércoles 17.12.
@Eliana Garcia podemos enviar los descuentos ya a ECI para que no nos den problemas?
OJO! Cada país tiene una fecha fin diferente.
Gracias,
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola Marta</div><div>Cierro ticket ya que esta realizada la acción.<br/></div><div><br/></div><div>Un saludo.<br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5446732757345932650_parse_2804032473821844156\">\n<div class=\"x_941509997WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\">Hola a todos,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\">Adjuntamos una bajada de bolsos nueva para el miércoles 17.12.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_941509997OWAAM4AF3B89A01BA4A62A1B7BA11FA14309F\" href=\"mailto:eliana.garcia@browniespain.com\"><span style=\"font-family:"Aptos", sans-serif; text-decoration:none\">@Eliana Garcia</span></a> podemos enviar los descuentos\n ya a ECI para que no nos den problemas?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"> </span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:10pt; background:yellow\">OJO!</span></b><span style=\"font-size:10pt\">\n<b>Cada país tiene una fecha <span style=\"color:rgb(238, 0, 0)\">fin diferente.</span></b><span style=\"color:rgb(238, 0, 0)\"></span></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\">Gracias, </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"> </span></p>\n<table class=\"x_941509997MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9916in; height:0.9916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6671032&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Marta Guerrero</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Head of Product Manager</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6671033&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6671034&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6671035&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6671036&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">686231447</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"> </span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\"> </span></p>\n</div>\n</div>",
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