#31040 · Movimientos de la tarjeta
ID interno: 10918000009941201
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/12/25, 16:36
Resuelto
17/12/25, 11:38
Actualizado
19/12/25, 12:21
Asignado
Dec 15, 2025 08:42 AM
Respondido
Dec 15, 2025 12:41 PM
Completado
Dec 19, 2025 01:21 PM
First resp. due
Dec 16, 2025 08:00 AM
Due by
Dec 17, 2025 08:00 AM
Tiempo de resolución
91.0 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes ,
Podéis mirar los movimientos de esta tarjeta e confirmar que venta ha sido hecha ¿
Es que la clienta dice que solo hay comprado un top de 19.90€ en el verano y en sistema nos dice que hay descontado todo el valor
Compra en el día 11/07/2025
Hora: 19:14:03
Tienda: Colombo
Necesito saber que artigos hay levado en la compra.
Gracias
Store Manager
Sara Baptista
De: Sara Baptista <sara.baptista@browniespain.com>
Enviado el: sábado, 13 de diciembre de 2025 16:30
Para: Amoreiras <amoreiras@browniespain.com>
Asunto:
Enviado do meu iPhone
Resolución
Hola chicas,
Esta tarjeta esta cargada y reutilizada muchas veces los movimientos de esta tarjeta debería de disponer 30€, se ha reutilizado muchas veces asi que por favor tirar esa tarjeta y cargarle una por el importe de 30€
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas,<br/></div><div><br/></div><div>Esta tarjeta esta cargada y reutilizada muchas veces los movimientos de esta tarjeta debería de disponer 30€, se ha reutilizado muchas veces asi que por favor tirar esa tarjeta y cargarle una por el importe de 30€ <br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6653124&ACTION=FILE\" orig_width=\"1455\" orig_height=\"336\" width=\"571\" height=\"131\"/><br/></div><div><br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6653123&ACTION=FILE\" orig_width=\"1310\" orig_height=\"27\" width=\"572\" height=\"11\"/><br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6653122&ACTION=FILE\" orig_width=\"782\" orig_height=\"682\" width=\"555\" height=\"483\"/><br/></div></div>",
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"name": "Eliana Garcia",
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"first_name": "Eliana",
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"name": "Eliana Garcia",
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"email_id": "eliana.garcia@browniespain.com",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_714713602184097293_parse_672284208416711846\">\n<div class=\"x_1416675376WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenas tardes , \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Podéis mirar los movimientos de esta tarjeta e confirmar que venta ha sido hecha ¿</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Es que la clienta dice que solo hay comprado un top de 19.90€ en el verano y en sistema nos dice que hay descontado todo el valor\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Compra en el día 11/07/2025 \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Hora: 19:14:03</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Tienda: Colombo \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Necesito saber que artigos hay levado en la compra.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Store Manager \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Sara Baptista \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Sara Baptista <sara.baptista@browniespain.com>\n<br/>\n<b>Enviado el:</b> sábado, 13 de diciembre de 2025 16:30<br/>\n<b>Para:</b> Amoreiras <amoreiras@browniespain.com><br/>\n<b>Asunto:</b> </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><br/>\n<br/>\n<img width=\"240\" height=\"320\" style=\"width:2.5in; height:3.3333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6663764&ACTION=FILE\" alt=\"IMG_0592.jpeg\"/></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><br/>\n<br/>\n<img width=\"320\" height=\"240\" style=\"width:3.3333in; height:2.5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6663765&ACTION=FILE\" alt=\"IMG_0593.jpeg\"/></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Enviado do meu iPhone</p>\n</div>\n</div>\n</div>",
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"id": "10918000000044001",
"name": "Éxito"
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