#31037 · Solicitud de ticket
ID interno: 10918000009941155
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
13/12/25, 10:41
Resuelto
—
Actualizado
15/12/25, 7:42
Asignado
—
Respondido
Dec 15, 2025 08:42 AM
Completado
—
First resp. due
Dec 16, 2025 08:00 AM
Due by
Dec 17, 2025 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días, desde la tienda de palma de mallorca, solicitamos un ticket.
En el día de hoy, nos ha llegado una clienta con una tara de un reloj, que le regalaron el año pasado.
La clienta no tiene el ticket, pero tiene la garantía.
Le hemos preguntado por saber más información de la compra, pero fue un regalo y no sabe método de pago.
Los datos que tenemos son los siguientes, apuntados en la garantía:
Referencia: w25-0547-001-809
Fecha de venta: 21/12/2024
No sabemos ni hora aproximada de la compra, ni nada, por lo comentado anteriormente que fue un regalo.
Muchas gracias, esperamos que sea suficiente información. 😊
Buen finde. 😊
Resolución
ticket resuelto
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1392333818547599445_parse_7425353558344488759\">\n<div class=\"x_570223137WordSection1\">\n<p class=\"MsoNormal\">Buenos días, desde la tienda de palma de mallorca, solicitamos un ticket.</p>\n<p class=\"MsoNormal\">En el día de hoy, nos ha llegado una clienta con una tara de un reloj, que le regalaron el año pasado.</p>\n<p class=\"MsoNormal\">La clienta no tiene el ticket, pero tiene la garantía.</p>\n<p class=\"MsoNormal\">Le hemos preguntado por saber más información de la compra, pero fue un regalo y no sabe método de pago.</p>\n<p class=\"MsoNormal\">Los datos que tenemos son los siguientes, apuntados en la garantía:</p>\n<p class=\"MsoNormal\">Referencia: w25-0547-001-809</p>\n<p class=\"MsoNormal\">Fecha de venta: 21/12/2024</p>\n<p class=\"MsoNormal\">No sabemos ni hora aproximada de la compra, ni nada, por lo comentado anteriormente que fue un regalo.</p>\n<p class=\"MsoNormal\">Muchas gracias, esperamos que sea suficiente información. <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😊</span></p>\n<p class=\"MsoNormal\">Buen finde. <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😊</span></p>\n</div>\n</div>",
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"value": "1765784572590",
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"display_value": "Dec 16, 2025 08:00 AM"
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