#31035 · MERCANCÍA SIN CARGAR ILLA!!
ID interno: 10918000009941079
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Intercambio ficheros OL
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
12/12/25, 20:21
Resuelto
15/12/25, 8:16
Actualizado
17/12/25, 8:18
Asignado
Dec 15, 2025 08:57 AM
Respondido
Dec 15, 2025 09:16 AM
Completado
Dec 17, 2025 09:18 AM
First resp. due
Dec 16, 2025 08:00 AM
Due by
Dec 17, 2025 08:00 AM
Tiempo de resolución
59.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Tenemos la mercancía de este mediodía sin cargar…
Hola,
En la siguiente recepción de mercancía se entregarán los siguientes bultos:
Mercancía 7 Bultos
Consumibles 0 Bultos
Bultos Online 0 Bultos
Total Bultos 7 Bultos
Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.
En caso de incidencia por favor contactad con logistica@browniespain.com
Un saludo,
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6726287529733482753_parse_4025415628547103542\">\n<div class=\"x_1652123065WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Tenemos la mercancía de este mediodía sin cargar…</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p><span style=\"font-size:11.5pt\">Hola, </span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En la siguiente recepción de mercancía se entregarán los siguientes bultos:\n</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Mercancía 7 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Consumibles 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Bultos Online 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Total Bultos 7 Bultos</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En caso de incidencia por favor contactad con </span>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\"><span style=\"font-size:11.5pt\">logistica@browniespain.com</span></a></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Un saludo,</span></p>\n<p> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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