#31009 · Revisión jornada Ventas y Tareas
ID interno: 10918000009929239
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al Negocio
Categoría
Preventivos
Subcategoría
Preventivos BC & Others
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Abisma (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Petición
Creado
12/12/25, 7:00
Resuelto
12/12/25, 11:52
Actualizado
14/12/25, 12:17
Asignado
Dec 12, 2025 08:00 AM
Respondido
Dec 12, 2025 12:52 PM
Completado
Dec 14, 2025 01:17 PM
First resp. due
—
Due by
—
Tiempo de resolución
4.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Revisión de ventas:
Tareas:
FileZilla:
Job monitor:
Movimientos cola proyecto:
Tareas:
FileZilla:
Job monitor:
Movimientos cola proyecto:
Resolución
Revisión de ventas:
Textiles
M007008 11 ok
M007011 11 ok
M007012 11 ok
M007013 11 ok
M007016 11 OK
M007018 11 OK
M007031 11 ok
M007033 11 ok
M007034 11 ok
M007037 11 ok
M007049 11 ok
M007056 11 ok
M007061 11 ok
M007062 11 ok
M007064 11 ok
M007065 11 ok
M007066 11 ok
M007067 11 ok
M007068 10-11 ok
M007069 11 ok
M007070 11 ok
M007071 11 ok
M007073 11 ok
M007074 11 ok
M007075 11 ok
M007077 11 ok
M007078 11 ok
M007079 11 ok
M007083 11 ok
M007084 11 ok
M007085 11 ok
M007200 11 ok
M007201 11 ok
M007202 11 ok
M007205 11 ok
M007206 11 OK
M007207 11 ok
M007208 11 ok
M007209 11 ok
M007210 11 ok
M007211 11 ok
M007212 11 ok
M007213 11 ok
M007214 11 ok
M007216 11 ok
M007217 11 ok
M007218 11 ok
M007219 11 ok
M007220 11 ok
M007221 11 ok
M007222 11 ok
M007223 11 ok
M007224 11 ok
M007225 11 ok
M007226 11 ok
M007227 11 ok
M007228 11 ok
M007230 11 ok
M007231 11 ok
M007232 11 ok
M007233 11 ok
M007234 11 ok
M007235 11 ok
M007236 11 ok
M007237 11 ok
M007239 11 ok
M007240 11 ok
M007241 11 ok
M007254 11 ok
M007255 11 ok
M007256 11 ok
Francia
M007305 11 ok
Atlántico
M007046 11 ok
Tareas:
1a revision:
Textiles
ok
France
ok
Atlántico
ok
2a revision:
Textiles
France
Atlántico
Gestion de Archivos PAC POC:
revisaddo
Job Monitor:
1a revision:
2a revision:
3a revision:
Revisión Movimientos Cola Proyecto:
JSON crudo (detalle completo)
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"is_trashed": false,
"message_id": null,
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"color:rgb(24, 50, 71); font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><span style=\"\">Revisión de ventas:</span><br/></div><div style=\"color:rgb(24, 50, 71); font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><div style=\"\" dir=\"ltr\">Textiles<br/></div><div style=\"\" dir=\"ltr\">M007008 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007011 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007012 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007013 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007016 11 OK<br/></div><div style=\"\" dir=\"ltr\">M007018 11 OK<br/></div><div style=\"\" dir=\"ltr\">M007031 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007033 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007034 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007037 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007049 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007056 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007061 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007062 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007064 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007065 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007066 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007067 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007068 10-11 ok<br/></div><div style=\"\" dir=\"ltr\">M007069 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007070 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007071 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007073 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007074 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007075 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007077 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007078 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007079 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007083 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007084 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007085 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007200 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007201 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007202 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007205 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007206 11 OK<br/></div><div style=\"\" dir=\"ltr\">M007207 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007208 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007209 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007210 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007211 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007212 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007213 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007214 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007216 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007217 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007218 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007219 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007220 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007221 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007222 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007223 11 ok <br/></div><div style=\"\" dir=\"ltr\">M007224 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007225 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007226 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007227 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007228 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007230 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007231 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007232 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007233 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007234 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007235 11 ok <br/></div><div style=\"\" dir=\"ltr\">M007236 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007237 11 ok <br/></div><div style=\"\" dir=\"ltr\">M007239 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007240 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007241 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007254 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007255 11 ok<br/></div><div style=\"\" dir=\"ltr\">M007256 11 ok<br/></div><div style=\"\" dir=\"ltr\"><br/></div><div style=\"\" dir=\"ltr\">Francia<br/></div><div style=\"\" dir=\"ltr\">M007305 11 ok<br/></div><div style=\"\"><br/></div><div style=\"\" dir=\"ltr\">Atlántico<br/></div><div style=\"\" dir=\"ltr\">M007046 11 ok<br/></div><div style=\"\" dir=\"ltr\"><br/></div><div style=\"\" dir=\"ltr\"> <br/></div><div style=\"\">Tareas:<br/></div><div style=\"\">1a revision:<br/></div><div style=\"\"><br/></div><div style=\"\">Textiles<br/></div><div style=\"\" dir=\"ltr\"> ok<br/></div><div style=\"\" dir=\"ltr\">France<br/></div><div style=\"\" dir=\"ltr\"> ok<br/></div><div style=\"\">Atlántico<br/></div><div style=\"\" dir=\"ltr\"> ok<br/></div><div style=\"\">2a revision:<br/></div><div style=\"\"><br/></div><div style=\"\">Textiles<br/></div><div style=\"\"> <br/></div><div style=\"\">France<br/></div><div style=\"\"> <br/></div><div style=\"\">Atlántico<br/></div><div style=\"\"> <br/></div><div style=\"\"> <br/></div><div style=\"\"> <br/></div><div style=\"\">Gestion de Archivos PAC POC:<br/></div><div style=\"\" dir=\"ltr\">revisaddo<br/></div><div style=\"\"> <br/></div><div style=\"\">Job Monitor:<br/></div><div style=\"\">1a revision:<br/></div><div style=\"\"><img style=\"border:0px; vertical-align:middle; cursor:pointer; max-width:100%; width:auto\" class=\"fr-fic fr-fil fr-dib inline-image\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzY2NzczNzY5MCwiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.Ez134oLLdUgy827biWqoOeF2oWz6XYTwxxTXO_NEfiE\"/><br/></div><div style=\"\"><br/></div><div style=\"\">2a revision:<br/></div><div style=\"\"><br/></div><div style=\"\">3a revision:<br/></div><div style=\"\"> <br/></div><div style=\"\"><span style=\"\"> </span><br/></div><div style=\"\">Revisión Movimientos Cola Proyecto:<br/></div><div style=\"\"><img style=\"border:0px; vertical-align:middle; cursor:pointer; max-width:100%; width:auto\" class=\"fr-fic fr-fil fr-dib inline-image\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzY2NzczODQxNiwiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.u7py9TgIerakxUbBrEK7hk-tYqYjh38wzHXkHIO1IAs\"/><br/></div></div><div><br/></div></div>",
"submitted_by": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1765540321778",
"display_value": "Dec 12, 2025 12:52 PM"
}
},
"technician": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\">Revisión de ventas:<br/><br/>Tareas:<br/><br/>FileZilla:<br/><br/>Job monitor:<br/><br/>Movimientos cola proyecto:</div><div><br/></div></div>",
"display_key": {
"value": "31009",
"display_value": "31009"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": {
"id": "10918000001161182",
"module": {
"id": "10918000000035038"
},
"subject": "Revisión jornada Ventas y Tareas",
"created_by": {
"id": "10918000000166918"
},
"created_time": {
"value": "1677499346138",
"display_value": "Feb 27, 2023 01:02 PM"
},
"next_schedule": {
"value": "1776232800000",
"display_value": "Apr 15, 2026 08:00 AM"
},
"maintenancestate": 1,
"one_time_schedule": {
"id": "10918000006723022"
},
"repetitive_schedule": {
"id": "10918000006723022"
}
},
"subcategory": {
"id": "10918000002209287",
"name": "Preventivos BC & Others"
},
"closure_info": {
"closure_code": null,
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1765522809030",
"display_value": "Dec 12, 2025 08:00 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010009",
"name": "Petición"
},
"time_elapsed": "17512000",
"assigned_time": {
"value": "1765522809193",
"display_value": "Dec 12, 2025 08:00 AM"
},
"resolved_time": {
"value": "1765540321760",
"display_value": "Dec 12, 2025 12:52 PM"
},
"completed_time": {
"value": "1765714634789",
"display_value": "Dec 14, 2025 01:17 PM"
},
"responded_time": {
"value": "1765540321778",
"display_value": "Dec 12, 2025 12:52 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1765714634806",
"display_value": "Dec 14, 2025 01:17 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}