#31006 · Incidencia compra
ID interno: 10918000009914559
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/12/25, 19:28
Resuelto
12/12/25, 12:42
Actualizado
14/12/25, 13:17
Asignado
Dec 12, 2025 10:27 AM
Respondido
Dec 12, 2025 01:42 PM
Completado
Dec 14, 2025 02:17 PM
First resp. due
Dec 15, 2025 08:00 AM
Due by
Dec 16, 2025 08:00 AM
Tiempo de resolución
17.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ha habido una incidencia con la compra de una cartera que cuesta 19,90€ a las 20:10h. Hemos cancelado la compra porque pensábamos que el dinero sobrante de un vale no había salido y queríamos volver a realizar la compra. Sin embargo, finalmente si ha salido,
por tanto, la compra de la cartera si se ha hecho, pero actualmente no consta como tal en las ventas. Por si pudieran solucionármelo.
Gracias.
Saludos.
Resolución
Hola chicas
Aclarado todo cierro ticket.
Un saludo.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2770350544045803501_parse_317498843546249424\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\nHa habido una incidencia con la compra de una cartera que cuesta 19,90€ a las 20:10h. Hemos cancelado la compra porque pensábamos que el dinero sobrante de un vale no había salido y queríamos volver a realizar la compra. Sin embargo, finalmente si ha salido,\n por tanto, la compra de la cartera si se ha hecho, pero actualmente no consta como tal en las ventas. Por si pudieran solucionármelo. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\nGracias.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2027745750elementToProof\">\nSaludos.</div>\n</div>",
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