#31001 · Incidencia cobro TPV Externo
ID interno: 10918000009914477
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/12/25, 13:28
Resuelto
15/12/25, 9:49
Actualizado
17/12/25, 10:18
Asignado
Dec 12, 2025 11:14 AM
Respondido
Dec 15, 2025 10:49 AM
Completado
Dec 17, 2025 11:18 AM
First resp. due
Dec 12, 2025 02:28 PM
Due by
Dec 15, 2025 02:28 PM
Tiempo de resolución
92.3 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Desde el departamento de cierres hemos recibido un correo preguntando por un cobro realizado con tpv externo de 15,90€ el 20 de Noviembre sin constancia de su ingreso en el banco.
He mirado las transacciones de ese dia, y la ultima venta antes del cierre coincide con la cantidad y forma de pago, pero he visto que el numero de empleado es el 528, y no pertenece a ninguna de nosotras (dependientas Sant Cugat)
He llamado a IT , he preguntado por ese numero de empleado, y me han comentado que es el suyo para conectarse a las tiendas, y hacer pruebas.
Con lo cual , me ha dicho que enviara un correo a soporte para explicar lo sucedido y lo mirarían.
Si es una prueba, deberian informar a tienda y a cierres para tener constancia, además de controlar hacer un tiquet de devolución, para cuadrar la venta y cuadrar que no nos falte esa prenda en stock…por una venta ficticia…
En resumen, Soporte tiene que verificar si ese dia estuvieron haciendo pruebas, y decírnoslo.
Saludos,
Nuria
Resolución
Gracias por la info lo tenemos en cuenta
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7532750978847531623_parse_8116376071101466214\">\n<div class=\"x_337133932WordSection1\">\n<div>\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<div>\n<p class=\"MsoNormal\">Desde el departamento de cierres hemos recibido un correo preguntando por un cobro realizado con tpv externo de 15,90€ el 20 de Noviembre sin constancia de su ingreso en el banco.</p>\n</div>\n<div>\n<p class=\"MsoNormal\">He mirado las transacciones de ese dia, y la ultima venta antes del cierre coincide con la cantidad y forma de pago, pero he visto que el numero de empleado es el 528, y no pertenece a ninguna de nosotras (dependientas Sant Cugat)</p>\n<p class=\"MsoNormal\">He llamado a IT , he preguntado por ese numero de empleado, y me han comentado que es el suyo para conectarse a las tiendas, y hacer pruebas.</p>\n<p class=\"MsoNormal\">Con lo cual , me ha dicho que enviara un correo a soporte para explicar lo sucedido y lo mirarían.</p>\n<p class=\"MsoNormal\">Si es una prueba, deberian informar a tienda y a cierres para tener constancia, además de controlar hacer un tiquet de devolución, para cuadrar la venta y cuadrar que no nos falte esa prenda en stock…por una venta ficticia…</p>\n<p class=\"MsoNormal\">En resumen, Soporte tiene que verificar si ese dia estuvieron haciendo pruebas, y decírnoslo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Nuria </p>\n</div>\n</div>\n</div>\n</div>",
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