#30987 · DESCUADRE DATAFONO EXTERO
ID interno: 10918000009914261
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
10/12/25, 19:22
Resuelto
—
Actualizado
11/12/25, 8:30
Asignado
—
Respondido
Dec 11, 2025 09:30 AM
Completado
—
First resp. due
Dec 12, 2025 08:00 AM
Due by
Dec 15, 2025 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
¡Buenas Noches!
Os escribimos debido a que hoy por la tarde ha habido un problema en una transacción en la cual se había cobrado por tarjeta (se comprobó que se cobró seguro por Infinity Pay) y salía error y no salía el ticket. Después de hablar con soporte se solucionó, pero se tubo que declarar con datafono externo una transacción la cual no existe. Por ello el total que debía ser declarado hoy día 10/12/25, un importe de 187,5 euros, en el TPV 2 no se va a declarar. ¡Muchas gracias!
Atentamente,
Rambla Team ❤
Resolución
chicas cancelo ticket ya que estoy al tanto de esto,
att: Eliana
JSON crudo (detalle completo)
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