#30977 · Mercancía ECI Tenerife
ID interno: 10918000009914079
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/12/25, 13:00
Resuelto
11/12/25, 11:36
Actualizado
13/12/25, 12:16
Asignado
Dec 10, 2025 02:19 PM
Respondido
Dec 11, 2025 12:36 PM
Completado
Dec 13, 2025 01:16 PM
First resp. due
Dec 11, 2025 02:00 PM
Due by
Dec 12, 2025 02:00 PM
Tiempo de resolución
22.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola, buenos días,
quería saber la manera de validar la mercancía, ya que ahora tenemos dos maneras, o manual o con la zebra.
Entendí que si estaban las cajas completas lo tenemos que hacer manual, y si faltan cajas por la zebra, pero como hemos tenido retraso de mercancía y demás, quiero saber si hay alguna manera de comprobar si está todo ok para saber cómo valido.
Los envíos son del 03/12 y del 02/12, pero no puedo llegar a contar todas las cajas porque hay más palets de otras firmas y no puedo ver el palet completo.
Gracias 😊
ECI Tenerife
Browniespain
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_785667116023328095_parse_6377818834003727880\">\n<div class=\"x_1132873787WordSection1\">\n<p class=\"MsoNormal\">Hola, buenos días, </p>\n<p class=\"MsoNormal\">quería saber la manera de validar la mercancía, ya que ahora tenemos dos maneras, o manual o con la zebra.\n</p>\n<p class=\"MsoNormal\">Entendí que si estaban las cajas completas lo tenemos que hacer manual, y si faltan cajas por la zebra, pero como hemos tenido retraso de mercancía y demás, quiero saber si hay alguna manera de comprobar si está todo ok para saber cómo\n valido.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Los envíos son del 03/12 y del 02/12, pero no puedo llegar a contar todas las cajas porque hay más palets de otras firmas y no puedo ver el palet completo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😊</span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:16pt; color:rgb(68, 84, 106)\">ECI Tenerife</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:16pt; color:rgb(68, 84, 106)\">Browniespain</span></b></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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