#30969 · Incidencia carga PTS Zebra
ID interno: 10918000009891575
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/12/25, 18:06
Resuelto
9/12/25, 22:24
Actualizado
11/12/25, 23:16
Asignado
Dec 9, 2025 11:24 PM
Respondido
Dec 9, 2025 11:24 PM
Completado
Dec 12, 2025 12:16 AM
First resp. due
Dec 11, 2025 08:00 AM
Due by
Dec 12, 2025 08:00 AM
Tiempo de resolución
4.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
esta mañana al ir a validar la mercancia hemos detectado que no se habian cargado bien los pts en la zebra, adjunto fotos donde se puede apreciar que sale un
– sin valor numerico en la casilla de los articulos que presuntamente nos han enviado, y los positivos aun habiendo seleccionado todos los codigos de los bultos recibidos
( 6 cajas)
He llamado a soporte y si no recuerdo mal, Michel, me ha comentado que habian problemas de carga, que hiciera la validacion manualmente en tpv, y enviara correo a soporte explicando el incidente..
Comentaros que hemos validado en tpv manualmente revisando uno a uno los pts y ha coincido perfectamente lo recibido con la validacion..
Saludos,
Nuria
Resolución
Hola chicas
Tal y como hemos hablado esta mañana, se valida y se realiza inventario
preferiblemente ( si se puede) por tener un control de stock más favorable
y una buena reposición de mercancía.
Gracias por vuestra comprensión.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas <br/></div><div><br/></div><div>Tal y como hemos hablado esta mañana, se valida y se realiza inventario<br/></div><div>preferiblemente ( si se puede) por tener un control de stock más favorable<br/></div><div>y una buena reposición de mercancía.<br/></div><div><br/></div><div>Gracias por vuestra comprensión.<br/></div><div><br/></div><div><br/></div></div>",
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