#30953 · MERCANCIA ECI ZARAGOZA (ERROR NEDAP)
ID interno: 10918000009891295
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/12/25, 12:59
Resuelto
9/12/25, 22:10
Actualizado
11/12/25, 22:16
Asignado
Dec 9, 2025 05:47 PM
Respondido
Dec 9, 2025 11:10 PM
Completado
Dec 11, 2025 11:16 PM
First resp. due
Dec 10, 2025 01:59 PM
Due by
Dec 11, 2025 01:59 PM
Tiempo de resolución
9.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola buen día,
Acaban de subir la mercancía que recibía hoy y tal como he dicho por el grupo de teams con Eliana, la cantidad de artículos cargados en nedap no coinciden con los que realmente vienen en los PTS. Cargados en nedap solo hay 120 artículos y realmente tenemos 251 por lo que 131 no se han cargado correctamente. He llamado por teléfono, pero no lo han cogido
¿Valido la mercancía manual, cierto?
Gracias,
Un saludo
ECI Zaragoza
BrownieSpain
Resolución
Hola chicas
Tal y como hemos hablado esta mañana, se valida y se realiza inventario
preferiblemente ( si se puede) por tener un control de stock más favorable
y una buena reposición de mercancía.
Gracias por vuestra comprensión.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas <br/></div><div><br/></div><div>Tal y como hemos hablado esta mañana, se valida y se realiza inventario<br/></div><div>preferiblemente ( si se puede) por tener un control de stock más favorable<br/></div><div>y una buena reposición de mercancía.<br/></div><div><br/></div><div>Gracias por vuestra comprensión.<br/></div><div><br/></div><div><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8864308927354535258_parse_631640862411299139\">\n<div class=\"x_1137184469WordSection1\">\n<p class=\"MsoNormal\">Hola buen día,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Acaban de subir la mercancía que recibía hoy y tal como he dicho por el grupo de teams con Eliana, la cantidad de artículos cargados en nedap no coinciden con los que realmente vienen en los PTS. Cargados en nedap solo hay 120 artículos\n y realmente tenemos 251 por lo que 131 no se han cargado correctamente. He llamado por teléfono, pero no lo han cogido</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Valido la mercancía manual, cierto?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias,</p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:16pt; color:rgb(21, 96, 130)\">ECI Zaragoza</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:16pt; color:rgb(21, 96, 130)\">BrownieSpain</span></b></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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