#30951 · MALA RECEPCION DE MERCANCIA
ID interno: 10918000009891257
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/12/25, 12:06
Resuelto
9/12/25, 22:12
Actualizado
11/12/25, 22:16
Asignado
Dec 9, 2025 05:47 PM
Respondido
Dec 9, 2025 11:12 PM
Completado
Dec 11, 2025 11:16 PM
First resp. due
Dec 10, 2025 01:06 PM
Due by
Dec 11, 2025 01:06 PM
Tiempo de resolución
10.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días
Escribo desde ECI Pamplona que he llamado hace un momento y me han pedido que escriba por aqui
Hemos querido validar la mercancía de hoy y al hacerlo nos da que tenemos +118 artículos inesperados
Quisiéramos saber si podemos validarlo así o no, para poder ir separando la mercancía.
Muchas gracias, Paula
Resolución
Hola chicas
Tal y como hemos hablado esta mañana, se valida y se realiza inventario
preferiblemente ( si se puede) por tener un control de stock más favorable
y una buena reposición de mercancía.
Gracias por vuestra comprensión.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas <br/></div><div><br/></div><div>Tal y como hemos hablado esta mañana, se valida y se realiza inventario<br/></div><div>preferiblemente ( si se puede) por tener un control de stock más favorable<br/></div><div>y una buena reposición de mercancía.<br/></div><div><br/></div><div>Gracias por vuestra comprensión.<br/></div><div><br/></div><div><br/></div></div>",
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