#30934 · ERROR MERCANCIA ECI - BILBAO
ID interno: 10918000009877945
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/12/25, 9:03
Resuelto
9/12/25, 22:18
Actualizado
11/12/25, 23:16
Asignado
Dec 9, 2025 06:18 PM
Respondido
Dec 9, 2025 11:18 PM
Completado
Dec 12, 2025 12:16 AM
First resp. due
Dec 10, 2025 10:03 AM
Due by
Dec 11, 2025 10:03 AM
Tiempo de resolución
13.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola buenos días,
Hoy nos han llegado 16 cajas en las cuales nos tendrían que haber llegado 419 unidades según el gmail y en la zebra con los mismos PTS hemos contado un total de 224 articulos, pero la pala nos ha leído 174 artículos inesperados (adjuntamos foto) pero aún asi nos faltarían artículos que tendrían que haber llegado y no están.
Muchas gracias,
Equipo ECI – Bilbao.
Resolución
Hola chicas
Tal y como hemos hablado esta mañana, se valida y se realiza inventario
preferiblemente ( si se puede) por tener un control de stock más favorable
y una buena reposición de mercancía.
Gracias por vuestra comprensión.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas <br/></div><div><br/></div><div>Tal y como hemos hablado esta mañana, se valida y se realiza inventario<br/></div><div>preferiblemente ( si se puede) por tener un control de stock más favorable<br/></div><div>y una buena reposición de mercancía.<br/></div><div><br/></div><div>Gracias por vuestra comprensión.<br/></div><div><br/></div><div><br/></div></div>",
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