#30932 · Tíquet del problema del cierre del sábado 6 de diciembre
ID interno: 10918000009877917
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/12/25, 8:36
Resuelto
9/12/25, 20:55
Actualizado
11/12/25, 21:16
Asignado
Dec 9, 2025 06:22 PM
Respondido
Dec 9, 2025 06:22 PM
Completado
Dec 11, 2025 10:16 PM
First resp. due
Dec 10, 2025 09:37 AM
Due by
Dec 11, 2025 09:37 AM
Tiempo de resolución
12.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Os informo desde la tienda de Brownie de San Miguel de Palma de Mallorca, el sábado día 6 de diciembre tuvimos problemas para realizar el cierre desde el tpv 2.
Informe a soporte de lo ocurrido y me comunicaron que ellos realizarían el cierre de esa noche, pero se ve que el cierre no esta hecho.
Gracias.
Un saludo.
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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