#30880 · DESCUADRE DE CAJA
ID interno: 10918000009877041
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/12/25, 8:35
Resuelto
5/12/25, 12:14
Actualizado
7/12/25, 13:13
Asignado
Dec 5, 2025 12:58 PM
Respondido
Dec 5, 2025 01:14 PM
Completado
Dec 7, 2025 02:13 PM
First resp. due
Dec 8, 2025 09:35 AM
Due by
Dec 9, 2025 09:35 AM
Tiempo de resolución
3.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, anoche tuvieron un descuadre de caja de 50€, la chica es nueva y creo que fué porque vinieron con un vale emitido por Jorge juan y ella me comenta que cuando fué a cobrar le dió a vale y que sí que lo escaneó , pero yo creo que pudo haber
algún error y que por esto faltan los 50€.
Porque es justo con un vale de 49.90€.
¿Me podéis mirar si la venta con vale está bien hecha o le dió a efectivo y por esto nos falta?
EL VALE ES : M007018025780
También como puedo ahora arreglar el descuadre.
Un saludo,gracias y disculpad las molestias!
Resolución
Hola chicas
Según los registros esta venta esta bien cobrada os adjunto ticket:
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Según los registros esta venta esta bien cobrada os adjunto ticket:<br/></div><div><br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6634021&ACTION=FILE\" orig_width=\"811\" orig_height=\"761\" width=\"696\" height=\"653\"/><br/></div></div>",
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"id": "10918000000174683",
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"department": {
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8508191641941920842_parse_6036607259674212197\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2100572912elementToProof\">\nBuenos días, anoche tuvieron un descuadre de caja de 50€, la chica es nueva y creo que fué porque vinieron con un vale emitido por Jorge juan y ella me comenta que cuando fué a cobrar le dió a vale y que sí que lo escaneó , pero yo creo que pudo haber\n algún error y que por esto faltan los 50€.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2100572912elementToProof\">\nPorque es justo con un vale de 49.90€.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2100572912elementToProof\">\n¿Me podéis mirar si la venta con vale está bien hecha o le dió a efectivo y por esto nos falta?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2100572912elementToProof\">\n EL VALE ES : M007018025780</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2100572912elementToProof\">\nTambién como puedo ahora arreglar el descuadre.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2100572912elementToProof\">\nUn saludo,gracias y disculpad las molestias!</div>\n</div>",
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