#30877 · METABASE - PATRONAJE

ID interno: 10918000009877001

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Metabase

Tipo

Petición

Canal

E-Mail

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cristian Duran

Técnico

Marc De Mena

Departamento

Diseño

Request Type

Petición

Creado

5/12/25, 7:37

Resuelto

5/12/25, 8:34

Actualizado

7/12/25, 9:13

Asignado

Dec 5, 2025 09:29 AM

Respondido

Dec 5, 2025 09:34 AM

Completado

Dec 7, 2025 10:13 AM

First resp. due

Due by

Tiempo de resolución

0.9 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc De Mena

Descripción

Buenos días,

Hemos detectado que en Metabase, la función de ALIAS no nos funciona correctamente. Siempre que filtramos según este, no aparece ningún resultado. Lo hemos comparado con el de Compras y a ellas sí que les funciona correctamente.

Por otro lado, en las funciones TEJIDO, FAMILIA, REFERENCIA, ALIAS no nos aparece desplegable. Sería posible corregirlo?

Captura de pantalla 2025-12-05 a las 8.27.35.png

Muchas gracias,


New_Logo_01_.gif

Cristian Duran
Patronista

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 106
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




Resolución

Aplicados los cambios solicitados.
JSON crudo (detalle completo)
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\"><div>Aplicados los cambios solicitados.<br/></div></div>",
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  "description": "\n\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHemos detectado que en Metabase, la función de ALIAS no nos funciona correctamente. Siempre que filtramos según este, no aparece ningún resultado. Lo hemos comparado con el de Compras y a ellas sí que les funciona correctamente.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nPor otro lado, en las funciones TEJIDO, FAMILIA, REFERENCIA, ALIAS no nos aparece desplegable. Sería posible corregirlo?</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\">\n<img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641008&amp;ACTION=FILE\" alt=\"Captura de pantalla 2025-12-05 a las 8.27.35.png\" width=\"415\" style=\"width:415px; max-width:1347px\"/></div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_1875927234ms-outlook-mobile-signature\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:635px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641009&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\" width=\"95\" height=\"95\" style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Cristian Duran</b><br/>\n<span style=\"font-size:8pt\">Patronista</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641010&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641011&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641012&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641013&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n106</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"vertical-align:top; width:635px\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n</div>",
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