#30829 · Tpv 2- Zaragoza Independencia
ID interno: 10918000009849009
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/12/25, 21:06
Resuelto
3/12/25, 9:07
Actualizado
5/12/25, 9:12
Asignado
Dec 3, 2025 08:44 AM
Respondido
Dec 3, 2025 10:07 AM
Completado
Dec 5, 2025 10:12 AM
First resp. due
Dec 4, 2025 08:00 AM
Due by
Dec 5, 2025 08:00 AM
Tiempo de resolución
12.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas noches,
Al ir a realizar la declaración de caja del Tpv2 no ha sido posible porque salía el mensaje que aparece en la foto.
Hemos dejado el ordenador encendido por si necesitáis mirarlo.
Buenas noches,
Saludos.
Enviado desde mi iPhone
|
|
Leticia Longas |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
Ya funciona
JSON crudo (detalle completo)
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"description": "\n\n<div dir=\"auto\">\n<div dir=\"ltr\">Buenas noches,</div>\n<div dir=\"ltr\">Al ir a realizar la declaración de caja del Tpv2 no ha sido posible porque salía el mensaje que aparece en la foto.</div>\n<div dir=\"ltr\">Hemos dejado el ordenador encendido por si necesitáis mirarlo.</div>\n<div dir=\"ltr\">Buenas noches,</div>\n<div dir=\"ltr\">Saludos.<br/>\n<br/>\n<img alt=\"6796bac9-98f0-41bf-9a6f-251c3fdc0eb4.JPG\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6609622&ACTION=FILE\"/></div>\n<br id=\"x_569815127lineBreakAtBeginningOfSignature\"/>\n<div dir=\"ltr\">Enviado desde mi iPhone</div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6609623&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Leticia Longas</b><br/>\n<span style=\"font-size:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_569815127socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_569815127socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6609624&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_569815127socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_569815127socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6609625&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_569815127socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_569815127socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6609626&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_569815127socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_569815127socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6609627&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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