#30767 · PROBLEMA tpv lento
ID interno: 10918000009762555
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/11/25, 17:22
Resuelto
29/11/25, 10:52
Actualizado
1/12/25, 11:08
Asignado
Nov 29, 2025 11:51 AM
Respondido
Nov 29, 2025 11:44 AM
Completado
Dec 1, 2025 12:08 PM
First resp. due
Dec 2, 2025 08:00 AM
Due by
Dec 3, 2025 08:00 AM
Tiempo de resolución
17.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
hola,
tenemos los dos tpv lentissimo y la placa nedap para scanar y desalarmar no funciona.
Por favor no podemos hacer toda la fin de semana de black friday asi 🙁
Gracias,
Anissa
Resolución
Good morning,
I see what happens when a sale is made, the Nedap POS ID is used, and this works fine.
The problem arises when VPN is enabled at both points of sale and the Microsoft Teams application is installed at the point of sale. This app can only be used on a web client, in the browser.
I have verified that now the POS without VPN enabled and focused on sales-only apps, opening Teams in the browser works OK.
We are closing the ticket.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Good morning,<br/></div><div><br/></div><div>I see what happens when a sale is made, the Nedap POS ID is used, and this works fine.<br/></div><div><br/></div><div>The problem arises when VPN is enabled at both points of sale and the Microsoft Teams application is installed at the point of sale. This app can only be used on a web client, in the browser.<br/></div><div><br/></div><div>I have verified that now the POS without VPN enabled and focused on sales-only apps, opening Teams in the browser works OK.<br/></div><div><br/></div><div>We are closing the ticket.<br/></div><div><br/></div></div>",
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