#30759 · RE: EXT: Re: Brownie- Conexion teams

ID interno: 10918000009762289

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Suite O365

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Helena Martínez

Técnico

Marc De Mena

Departamento

Request Type

Incidencia

Creado

28/11/25, 8:38

Resuelto

5/12/25, 10:11

Actualizado

7/12/25, 10:13

Asignado

Nov 28, 2025 09:40 AM

Respondido

Nov 28, 2025 09:40 AM

Completado

Dec 7, 2025 11:13 AM

First resp. due

Dec 8, 2025 11:07 AM

Due by

Dec 9, 2025 11:07 AM

Tiempo de resolución

169.6 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc De Mena

Descripción

Hola @Soporte,

¿Podríamos organizar una llamada durante el día de hoy entre las 12h-14h para poder revisar el tema de los accesos a  teams? 

New_Logo_01_.gif

Helena Martínez
Post Sales Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066

www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.





De: Nora Isabel Jo <nora.joregalado@concentrix.com>
Enviado: viernes, 28 de noviembre de 2025 8:07
Para: Helena Martínez <helena.martinez@browniespain.com>
Cc: Susana Martinez <susana.martinez@concentrix.com>
Asunto: EXT: Re: Brownie- Conexion teams
 
Buenos días Helena,

Podemos realizarlo hoy entre las 12-14h en cualquier momento.


Saludos
Nora Jo

Sr. Specialist, Training & Quality

(GMT+2) c/ De Selva de Mar, 129

08020, Barcelona, Spain

concentrix.com

 

A blue and black logo

Description automatically generated


From: Helena Martínez <helena.martinez@browniespain.com>
Sent: Thursday, November 27, 2025 9:46 AM
To: Nora Isabel Jo <nora.joregalado@concentrix.com>
Cc: Susana Martinez <susana.martinez@concentrix.com>
Subject: Brownie- Conexion teams
 

PLEASE BE CAUTIOUS, EXTERNAL EMAIL: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Report this email, if suspicious by clicking on "Report Phishing" button available within Outlook for Desktop, Web or Mobile. In case reporting button is not available, please report it to ‘report.phish@concentrix.com’.


Hola Nora, 


En lo que queda de semana, ¿cuándo tendrías unos minutos para poder revisar con IT tu acceso a teams? 

Gracias 

New_Logo_01_.gif

Helena Martínez
Post Sales Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Reunidos con concentrix y todo OK.
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_4955683820872566902_parse_3527192361062168450\">\n<div class=\"x_1492233510elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\" class=\"x_1492233510tWKOu x_1492233510mention x_1492233510ms-bgc-nlr x_1492233510ms-fcl-b\" id=\"x_1492233510OWAAM575285\">\n@Soporte</a>,</div>\n<div class=\"x_1492233510elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_1492233510elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Podríamos organizar una llamada durante el día de hoy entre las 12h-14h para poder revisar el tema de los accesos a&nbsp; teams?&nbsp;</div>\n<div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_1492233510Signature\">\n<div>\n<table style=\"width:635px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px\" alt=\"New_Logo_01_.gif\" height=\"95\" width=\"95\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553410&amp;ACTION=FILE\"/></a><b></b></p>\n</td>\n<td style=\"width:230px; color:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Helena Martínez</b><br/>\n<span style=\"font-size:8pt\">Post Sales Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553411&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553412&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553413&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553414&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\" valign=\"top\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size:9pt; color:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\" title=\"\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"width:635px; vertical-align:top\" colspan=\"3\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt\"><br/>\n</p>\n<p style=\"font-family:ARIAL; margin-top:0pt; margin-bottom:5pt; font-size:10pt\"><br/>\n</p>\n</div>\n</div>\n</div>\n<div id=\"x_1492233510appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_1492233510divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Nora Isabel Jo &lt;nora.joregalado@concentrix.com&gt;<br/>\n<b>Enviado:</b> viernes, 28 de noviembre de 2025 8:07<br/>\n<b>Para:</b> Helena Martínez &lt;helena.martinez@browniespain.com&gt;<br/>\n<b>Cc:</b> Susana Martinez &lt;susana.martinez@concentrix.com&gt;<br/>\n<b>Asunto:</b> EXT: Re: Brownie- Conexion teams </font>\n<div>&nbsp;</div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días Helena,</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nPodemos realizarlo hoy entre las 12-14h en cualquier momento.</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSaludos</div>\n<div style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0px; font-family:&quot;Montserrat ExtraBold&quot;, serif, EmojiFont; font-size:12pt; color:rgb(0, 61, 92)\">\nNora Jo</div>\n<p style=\"text-align:left; text-indent:0px; line-height:16.5pt; background-color:white; margin:0px\">\n<span style=\"font-family:&quot;Montserrat SemiBold&quot;, serif, EmojiFont; font-size:12pt; color:rgb(0, 115, 128)\"><b>Sr. Specialist, Training &amp; Quality</b></span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:12.65pt; background-color:white; margin:0px\">\n<span style=\"font-family:&quot;Montserrat Medium&quot;, serif, EmojiFont; font-size:10pt; color:rgb(64, 64, 64)\">(GMT+2) c/ De Selva de Mar, 129</span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:12.65pt; background-color:white; margin:0px\">\n<span style=\"font-family:&quot;Montserrat Medium&quot;, serif, EmojiFont; font-size:10pt; color:rgb(64, 64, 64)\">08020, Barcelona, Spain</span></p>\n<p style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\"><span style=\"font-family:Montserrat, serif, EmojiFont; font-size:10pt; color:rgb(5, 99, 193)\"><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_OWAAutoLink\" id=\"x_1492233510OWA99f240c7-4deb-4647-7852-51c2800d0f55\" href=\"http://www.concentrix.com/\" style=\"color:rgb(5, 99, 193); margin:0px\">concentrix.com</a></span></p>\n<p style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\"><span style=\"font-family:Aptos, sans-serif; font-size:11pt; color:black\">&nbsp;</span></p>\n<p style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\"><span style=\"font-family:Aptos, sans-serif; font-size:11pt; color:rgb(36, 36, 36)\"><img height=\"36\" width=\"210\" alt=\"A blue and black logo\n\nDescription automatically generated\" style=\"width:157.5pt; height:27.74pt; max-width:781px; margin:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553415&amp;ACTION=FILE\"/></span></p>\n</div>\n<div id=\"x_appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size:11pt\"><b>From:</b> Helena Martínez &lt;helena.martinez@browniespain.com&gt;<br/>\n<b>Sent:</b> Thursday, November 27, 2025 9:46 AM<br/>\n<b>To:</b> Nora Isabel Jo &lt;nora.joregalado@concentrix.com&gt;<br/>\n<b>Cc:</b> Susana Martinez &lt;susana.martinez@concentrix.com&gt;<br/>\n<b>Subject:</b> Brownie- Conexion teams </font>\n<div>&nbsp;</div>\n</div>\n\n<div dir=\"ltr\">\n<div style=\"background-color:rgb(255, 250, 205); width:95%; border-style:solid; border-color:rgb(156, 101, 0); border-width:2pt; padding:2pt; font-size:12pt; line-height:12pt; font-family:Calibri; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">\n<p><font color=\"red\"><b>PLEASE BE CAUTIOUS, EXTERNAL EMAIL:</b></font><font color=\"black\"> This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Report this\n email, if suspicious by clicking on &quot;Report Phishing&quot; button available within Outlook for Desktop, Web or Mobile. In case reporting button is not available, please report it to ‘report.phish@concentrix.com’.</font></p>\n</span></div>\n<br/>\n\n<div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola Nora,&nbsp;</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEn lo que queda de semana, ¿cuándo tendrías unos minutos para poder revisar con IT tu acceso a teams?&nbsp;</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias&nbsp;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_x_Signature\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\"><img height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553410&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\"><b>Helena Martínez</b><br/>\n<span style=\"font-size:8pt\">Post Sales Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_x_x_socialLink\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img height=\"18\" width=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553411&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_x_x_socialLink\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img height=\"18\" width=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553412&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_x_x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img height=\"18\" width=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553413&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_x_x_socialLink\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img height=\"18\" width=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6553414&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\"><span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n<br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"vertical-align:top; width:635px\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\"><br/>\n</p>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>\n</div>",
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