#30753 · TV ECI VIGO
ID interno: 10918000009762185
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/11/25, 15:06
Resuelto
7/1/26, 15:45
Actualizado
9/1/26, 16:31
Asignado
Nov 27, 2025 04:18 PM
Respondido
Nov 27, 2025 04:23 PM
Completado
Jan 9, 2026 05:31 PM
First resp. due
Nov 28, 2025 04:06 PM
Due by
Dec 1, 2025 04:06 PM
Tiempo de resolución
984.6 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Hable esta mañana con vosotros por el tema de la televisión de nuestro córner. Como os decía el aparato de los videos no lo tenemos nosotras ya que cuando se hizo el cambio de planta los cables iban por detrás del plafón y no pudimos desenchufarlo para guardarlo.
Tanto yo (la encargada del córner) como la jefa de planta hemos intentado ponernos en contacto con el jefe de mantenimiento para que nos pudiera decir si sabe dónde está el aparato, pero nos ha sido imposible comunicarnos con él, ya que no coge el teléfono.
Además de esto, no tenemos corriente en el córner ni enchufes por lo que la tv esta sin hacer la instalación.
Seguiré intentando que nos den alguna respuesta desde ECI sobre esto.
Gracias! Un saludo,
Noe.
Brownie ECI Vigo
Avda. Gran Vía, 25
C.P.36203, Vigo
Resolución
Instalación finalizada y todo funcionando correctamente.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8493039800323384660_parse_3431085558059635374\">\n<div class=\"x_1952174449WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hable esta mañana con vosotros por el tema de la televisión de nuestro córner. Como os decía el aparato de los videos no lo tenemos nosotras ya que cuando se hizo el cambio de planta los cables iban por detrás del plafón y no pudimos desenchufarlo\n para guardarlo.</p>\n<p class=\"MsoNormal\">Tanto yo (la encargada del córner) como la jefa de planta hemos intentado ponernos en contacto con el jefe de mantenimiento para que nos pudiera decir si sabe dónde está el aparato, pero nos ha sido imposible comunicarnos con él, ya que\n no coge el teléfono. </p>\n<p class=\"MsoNormal\">Además de esto, no tenemos corriente en el córner ni enchufes por lo que la tv esta sin hacer la instalación.\n</p>\n<p class=\"MsoNormal\">Seguiré intentando que nos den alguna respuesta desde ECI sobre esto.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias! Un saludo,</p>\n<p class=\"MsoNormal\">Noe.</p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-family:HelveticaNeue\">Brownie ECI Vigo</span></b><span style=\"font-family:HelveticaNeue\"><br/>\nAvda. Gran Vía, 25 </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:HelveticaNeue\">C.P.36203, Vigo</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:HelveticaNeue\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(5, 99, 193)\">www.browniespain.com</span></a></span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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