#30715 · Zebra - La Roca Village
ID interno: 10918000009733217
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
25/11/25, 18:06
Resuelto
26/11/25, 9:11
Actualizado
28/11/25, 9:48
Asignado
Nov 26, 2025 08:40 AM
Respondido
Nov 26, 2025 10:11 AM
Completado
Nov 28, 2025 10:48 AM
First resp. due
Nov 27, 2025 08:00 AM
Due by
Nov 28, 2025 08:00 AM
Tiempo de resolución
15.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Nos gustaría solicitar una zebra extra para la tienda de La Roca. Si fuera posible, como sabéis nos metemos en plena campaña de Navidad y el equipo la utiliza como PDA para revisar stock, actualmente tenemos 2. Por cobertura de tienda nos iría muy bien contar con 3 en total para las siguientes funciones:
1. Ubicada en zona probadores para revisión de tallas.
2. Staff con PDA en entrada.
3. Tercera ubicada en almacén
Quedamos pendientes si es posible.
Muchas gracias.
|
C/ Castanyer 29 |
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|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
Buenos días, María
Actualmente, el número máximo de dispositivos Zebra establecido por la compañía es de 2 unidades por tienda, por lo que no podemos proporcionar una unidad adicional. Entendemos que un tercer dispositivo podría facilitar la operativa en probadores, entrada y almacén, y tomamos nota de vuestra necesidad para futuras revisiones de recursos.
Un saludo,
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:18.6667px\">Buenos días, María<br/></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Actualmente, el número máximo de dispositivos Zebra establecido por la compañía es de 2 unidades por tienda, por lo que no podemos proporcionar una unidad adicional. Entendemos que un tercer dispositivo podría facilitar la operativa en probadores, entrada y almacén, y tomamos nota de vuestra necesidad para futuras revisiones de recursos.<br/></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Un saludo,<br/></span></p><div><span class=\"size\" style=\"font-size:18.6667px\">Eliana</span></div></div>",
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"description": "\n\n\n\n<div class=\"zm_5516025548679228539_parse_4880164053244335783\">\n<font size=\"2\">\n<div class=\"x_1128058545PlainText\">Buenas tardes,<br/>\n<br/>\nNos gustaría solicitar una zebra extra para la tienda de La Roca. Si fuera posible, como sabéis nos metemos en plena campaña de Navidad y el equipo la utiliza como PDA para revisar stock, actualmente tenemos 2. Por cobertura de tienda nos iría muy bien contar\n con 3 en total para las siguientes funciones:<br/>\n<br/>\n1. Ubicada en zona probadores para revisión de tallas.<br/>\n2. Staff con PDA en entrada.<br/>\n3. Tercera ubicada en almacén<br/>\n<br/>\nQuedamos pendientes si es posible.<br/>\n<br/>\nMuchas gracias.<br/>\n</div>\n</font>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521916&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Maria Perez</b><br/>\n<span style=\"font-size:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521917&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521918&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521919&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521920&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">660039243</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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