#30715 · Zebra - La Roca Village

ID interno: 10918000009733217

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Zebra RFID40

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Maria Perez

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

25/11/25, 18:06

Resuelto

26/11/25, 9:11

Actualizado

28/11/25, 9:48

Asignado

Nov 26, 2025 08:40 AM

Respondido

Nov 26, 2025 10:11 AM

Completado

Nov 28, 2025 10:48 AM

First resp. due

Nov 27, 2025 08:00 AM

Due by

Nov 28, 2025 08:00 AM

Tiempo de resolución

15.1 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenas tardes,

Nos gustaría solicitar una zebra extra para la tienda de La Roca. Si fuera posible, como sabéis nos metemos en plena campaña de Navidad y el equipo la utiliza como PDA para revisar stock, actualmente tenemos 2. Por cobertura de tienda nos iría muy bien contar con 3 en total para las siguientes funciones:

1. Ubicada en zona probadores para revisión de tallas.
2. Staff con PDA en entrada.
3. Tercera ubicada en almacén

Quedamos pendientes si es posible.

Muchas gracias.


New_Logo_01_.gif

Maria Perez


   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+33 660039243
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




Resolución

Buenos días, María

Actualmente, el número máximo de dispositivos Zebra establecido por la compañía es de 2 unidades por tienda, por lo que no podemos proporcionar una unidad adicional. Entendemos que un tercer dispositivo podría facilitar la operativa en probadores, entrada y almacén, y tomamos nota de vuestra necesidad para futuras revisiones de recursos.

Un saludo,

Eliana
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:18.6667px\">Buenos días, María<br/></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Actualmente, el número máximo de dispositivos Zebra establecido por la compañía es de 2 unidades por tienda, por lo que no podemos proporcionar una unidad adicional. Entendemos que un tercer dispositivo podría facilitar la operativa en probadores, entrada y almacén, y tomamos nota de vuestra necesidad para futuras revisiones de recursos.<br/></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Un saludo,<br/></span></p><div><span class=\"size\" style=\"font-size:18.6667px\">Eliana</span></div></div>",
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  "description": "\n\n\n\n<div class=\"zm_5516025548679228539_parse_4880164053244335783\">\n<font size=\"2\">\n<div class=\"x_1128058545PlainText\">Buenas tardes,<br/>\n<br/>\nNos gustaría solicitar una zebra extra para la tienda de La Roca. Si fuera posible, como sabéis nos metemos en plena campaña de Navidad y el equipo la utiliza como PDA para revisar stock, actualmente tenemos 2. Por cobertura de tienda nos iría muy bien contar\n con 3 en total para las siguientes funciones:<br/>\n<br/>\n1. Ubicada en zona probadores para revisión de tallas.<br/>\n2. Staff con PDA en entrada.<br/>\n3. Tercera ubicada en almacén<br/>\n<br/>\nQuedamos pendientes si es posible.<br/>\n<br/>\nMuchas gracias.<br/>\n</div>\n</font>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521916&amp;ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Maria Perez</b><br/>\n<span style=\"font-size:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521917&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521918&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521919&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1128058545socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1128058545socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521920&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">660039243</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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