#30714 · Acceso de equipo Auditoría a BI de Sostenibilidad

ID interno: 10918000009733203

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta a un Grupo

Categoría

Software

Subcategoría

Suite O365

Tipo

Petición

Canal

CAU

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Olaya Martínez

Técnico

Marc Giné

Departamento

Request Type

Petición

Creado

25/11/25, 16:58

Resuelto

28/11/25, 12:18

Actualizado

30/11/25, 12:49

Asignado

Nov 28, 2025 12:57 PM

Respondido

Nov 28, 2025 01:17 PM

Completado

Nov 30, 2025 01:49 PM

First resp. due

Due by

Tiempo de resolución

67.3 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Buenas tardes,

Necesito que se creen usuarios de invitación para los auditores al Bi de Sostenibilidad "Reporting Dpto Sostenibilidad".

Los usuarios son:

asanchezcabrera@deloitte.es

schicanosabate@deloitte.es

lpereiragonzalez@deloitte.es

 

Muchas gracias!
Un saludo, 



New_Logo_01_.gif

Olaya Martínez
Head of Sustainability

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 630613833
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




Resolución

Creadas las cuentas, pasados accesos a los usuarios y notificada Olaya, cerramos ticket.
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_3975965014492281563_parse_9179279961077089324\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\nNecesito que se creen usuarios de invitación para los auditores al Bi de Sostenibilidad &quot;Reporting Dpto Sostenibilidad&quot;.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\nLos usuarios son:</div>\n<p style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\" class=\"x_115983174elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin:0px\" class=\"x_115983174OWAAutoLink\" id=\"x_115983174OWA1230c549-52d2-b3bd-39de-e062a5b226a7\" href=\"mailto:asanchezcabrera@deloitte.es\">asanchezcabrera@deloitte.es</a></u></span></p>\n<p style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\" class=\"x_115983174elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin:0px\" class=\"x_115983174OWAAutoLink\" id=\"x_115983174OWA0ad991fa-dffb-b58f-c714-d946530bb078\" href=\"mailto:schicanosabate@deloitte.es\">schicanosabate@deloitte.es</a></u></span></p>\n<p style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\" class=\"x_115983174elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin:0px\" class=\"x_115983174OWAAutoLink\" id=\"x_115983174OWA908254e9-25b5-b9e4-bfad-322064500f60\" href=\"mailto:lpereiragonzalez@deloitte.es\">lpereiragonzalez@deloitte.es</a></u></span></p>\n<p style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\" class=\"x_115983174elementToProof\">\n<span style=\"font-family:Calibri, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">&nbsp;</span></p>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\nMuchas gracias!</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\nUn saludo,&nbsp;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_115983174elementToProof\">\n<br/>\n</div>\n<div id=\"x_115983174Signature\">\n<table style=\"width:635px; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521905&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Olaya Martínez</b><br/>\n<span style=\"font-size:8pt\">Head of Sustainability</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521906&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521907&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521908&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521909&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n630613833</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n</div>",
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