#30704 · EXT: Brownie Vigo
ID interno: 10918000009711961
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
Telefonía
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
25/11/25, 12:14
Resuelto
2/12/25, 9:13
Actualizado
4/12/25, 18:25
Asignado
Dec 2, 2025 10:05 AM
Respondido
Dec 2, 2025 10:11 AM
Completado
Dec 4, 2025 11:10 AM
First resp. due
Nov 26, 2025 01:14 PM
Due by
Nov 27, 2025 01:14 PM
Tiempo de resolución
165.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas Tardes,
Intento llamar a El Corte Inglés de Vigo (986422793) para solicitar la lectura y sale una locución que dice "el teléfono que llamo no se encuentra disponible en este momento....". El mes pasado me paso lo mismo, no sé si han cambiado de teléfono.
Quedo a la espera.
Saludos,
Laura García
Telf. 934394100
Este mensaje y los ficheros anexos son confidenciales. Los mismos contienen información reservada de la empresa que no puede ser difundida. Si usted ha recibido este correo por error, tenga la amabilidad de eliminarlo de su sistema y avisar al remitente mediante reenvío a su dirección electrónica; no deberá copiar el mensaje ni divulgar su contenido a ninguna persona.
De acuerdo con el derecho de información establecido en el artículo 12 del RGPD y en base al artículo 11 de la LOPDGDD, si requiere toda información adicional sobre el tratamiento de sus datos personales, se le facilitará enviando un email a la dirección email SERVOF@SERVOF.ES .
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Se llama a las tiendas para sacar las lecturas y se envian a Laura.
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"description": "\n\n<div>\n<div dir=\"ltr\">\n<div>Buenas Tardes,</div>\n<div><br/>\n</div>\n<div>Intento llamar a El Corte Inglés de Vigo (986422793) para solicitar la lectura y sale una locución que dice "el teléfono que llamo no se encuentra disponible en este momento....". El mes pasado me paso lo mismo, no sé si han cambiado de teléfono.</div>\n<div><br/>\n</div>\n<div></div>\n<img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521683&ACTION=FILE\" alt=\"image.png\" width=\"375\" height=\"150\"/><br/>\n<div><br/>\n</div>\n<div><br/>\n</div>\n<div>Quedo a la espera.</div>\n<div><br/>\n</div>\n<div>Saludos,</div>\n<div>\n<div dir=\"ltr\" class=\"x_1622172340gmail_signature\">\n<div dir=\"ltr\">\n<div dir=\"ltr\">\n<div dir=\"ltr\">\n<div dir=\"ltr\">\n<p style=\"margin:0cm 0cm 0.0001pt; font-size:11pt; font-family:Calibri, sans-serif\">\n<span style=\"font-size:12pt; color:rgb(31, 73, 125)\">Laura García<u></u><u></u></span></p>\n<p style=\"margin:0cm 0cm 0.0001pt; font-size:11pt; font-family:Calibri, sans-serif\">\n<span style=\"font-size:12pt; color:rgb(31, 73, 125)\">Telf. 934394100</span></p>\n<p style=\"margin:0cm 0cm 0.0001pt; font-size:11pt; font-family:Calibri, sans-serif\">\n<span style=\"font-size:12pt; color:rgb(31, 73, 125)\"></span></p>\n<p style=\"margin:0cm 0cm 0.0001pt; font-size:11pt; font-family:Calibri, sans-serif\">\n<span style=\"font-size:12pt; color:rgb(31, 73, 125)\"><img width=\"200\" height=\"45\" src=\"https://ci3.googleusercontent.com/mail-sig/AIorK4zv7C5BmMsNaEMfCIVi66KZ8lRVzdKU8fLq6rwewKW7IArq2ns65giLPAJg6XUIAREx-Rd9mOFluwkz\"/><br/>\n</span></p>\n<p style=\"margin:0cm 0cm 0.0001pt; font-size:11pt; font-family:Calibri, sans-serif\">\n<span style=\"font-size:14pt; color:rgb(31, 73, 125)\"></span></p>\n<p align=\"justify\" style=\"font-size:13px; margin:0px 0px 10px; color:rgb(57, 57, 57); font-family:"Open Sans"\">\nEste mensaje y los ficheros anexos son confidenciales. Los mismos contienen información reservada de la empresa que no puede ser difundida. Si usted ha recibido este correo por error, tenga la amabilidad de eliminarlo de su sistema y avisar al remitente mediante\n reenvío a su dirección electrónica; no deberá copiar el mensaje ni divulgar su contenido a ninguna persona.</p>\n<p align=\"justify\" style=\"font-size:13px; margin:0px 0px 10px; color:rgb(57, 57, 57); font-family:"Open Sans"\">\nDe acuerdo con el derecho de información establecido en el artículo 12 del RGPD y en base al artículo 11 de la LOPDGDD, si requiere toda información adicional sobre el tratamiento de sus datos personales, se le facilitará enviando un email a la dirección email <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:SERVOF@SERVOF.ES\" style=\"color:rgb(17, 85, 204)\">SERVOF@SERVOF.ES</a> .</p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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