#30701 · LENTITUD TPV
ID interno: 10918000009711907
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Fallos de Sistema
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
25/11/25, 12:06
Resuelto
23/1/26, 12:24
Actualizado
25/1/26, 12:37
Asignado
Jan 23, 2026 01:03 PM
Respondido
Dec 18, 2025 12:48 PM
Completado
Jan 25, 2026 01:37 PM
First resp. due
Nov 26, 2025 01:06 PM
Due by
Nov 27, 2025 01:06 PM
Tiempo de resolución
1416.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas dias chicos
El ordenador de tienda sigue funcionando muy lento. Tanto el programa de caja como el resto de funcionalidades del mismo . Cuando más bloqueado se nos queda es cuando vamos a pasar prendas , se nos queda la pantalla en blanco, etc .
Sentimos ser tan pesadas pero viene una época de ventas fuerte y nos retrasa muchísimo el trabajo…
Gracias 😊
Equipo ECI BILBAO .
Resolución
Hola,
Hemos revisado TPV y para que no vaya lento durante la venta deberéis no tener nada abierto solo el programa de venta, actualmente no podemos hacer nada ya que estamos actualizando los TPV a la nueva versión del programa de venta y cuando actualizamos el vuestro esto no debería pasar.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hemos revisado TPV y para que no vaya lento durante la venta deberéis no tener nada abierto solo el programa de venta, actualmente no podemos hacer nada ya que estamos actualizando los TPV a la nueva versión del programa de venta y cuando actualizamos el vuestro esto no debería pasar.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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