#30678 · Error tarjeta regalo
ID interno: 10918000009711351
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/11/25, 11:08
Resuelto
24/11/25, 14:01
Actualizado
26/11/25, 14:47
Asignado
Nov 24, 2025 03:01 PM
Respondido
Nov 24, 2025 03:01 PM
Completado
Nov 26, 2025 03:47 PM
First resp. due
Nov 25, 2025 12:08 PM
Due by
Nov 26, 2025 12:08 PM
Tiempo de resolución
2.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
El sábado vino una clienta con una tarjeta regalo en la que nos comentaba le quedaban 80,10€. El importe inicial eran 90€ y había gastado 9,90€ en unos pendientes otro día en una tienda. La tarjeta marca saldo 0€. Al revisar los movimientos de esta, figura que el día que compró el artículo gastó el importe total de la tarjeta en esa compra. Viendo el ticket de compra parece que la tarjeta regalo no se aplicó correctamente y en esa misma compra quedó vacía.
Adjunto el resguardo de la tarjeta y el ticket al que hago referencia. Podéis revisar y comprobar que efectivamente ese ha sido el problema? De ser así, podríamos cargarla con los 80,10€ que le faltan a la clienta mediante un descuadre en negativo del datáfono externo?
Un saludo
Irene
Resolución
-
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4577081365533735186_parse_8577586601036983730\">\n<div class=\"x_190414210WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El sábado vino una clienta con una tarjeta regalo en la que nos comentaba le quedaban 80,10€. El importe inicial eran 90€ y había gastado 9,90€ en unos pendientes otro día en una tienda. La tarjeta marca saldo 0€. Al revisar los movimientos\n de esta, figura que el día que compró el artículo gastó el importe total de la tarjeta en esa compra. Viendo el ticket de compra parece que la tarjeta regalo no se aplicó correctamente y en esa misma compra quedó vacía.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Adjunto el resguardo de la tarjeta y el ticket al que hago referencia. Podéis revisar y comprobar que efectivamente ese ha sido el problema? De ser así, podríamos cargarla con los 80,10€ que le faltan a la clienta mediante un descuadre\n en negativo del datáfono externo?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Irene</p>\n</div>\n</div>",
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