#30664 · RV: EXT: #C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797
ID interno: 10918000009711065
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Procedimientos BC
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Administración
Request Type
Incidencia
Creado
24/11/25, 8:07
Resuelto
25/11/25, 11:29
Actualizado
27/11/25, 11:47
Asignado
Nov 24, 2025 09:57 AM
Respondido
Nov 25, 2025 12:29 PM
Completado
Nov 27, 2025 12:47 PM
First resp. due
Nov 25, 2025 09:07 AM
Due by
Nov 26, 2025 09:07 AM
Tiempo de resolución
27.4 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Hola
Ha llegado este email desde Edicom. ¿Podéis revisarlo, por favor?
Gracias
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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De: edicom-no-reply@edicomgroup.com <edicom-no-reply@edicomgroup.com>
Enviado el: domingo, 23 de noviembre de 2025 0:30
Para: Ana Cremades <ana.cremades@browniespain.com>
Asunto: EXT: #C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7491678493614415942_parse_7661977115147575272\">\n<div class=\"x_646438698WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Hola</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Ha llegado este email desde Edicom. ¿Podéis revisarlo, por favor?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521058&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Laura Salvador</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Accounting and Administration manager</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521059&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521060&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521061&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521062&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\"><br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">08022 - Barcelona, Spain</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\"><br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+33 </span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">103</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"> </span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES\n BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en\n materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable\n de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> edicom-no-reply@edicomgroup.com <edicom-no-reply@edicomgroup.com>\n<br/>\n<b>Enviado el:</b> domingo, 23 de noviembre de 2025 0:30<br/>\n<b>Para:</b> Ana Cremades <ana.cremades@browniespain.com><br/>\n<b>Asunto:</b> EXT: #C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<div align=\"center\">\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"600\" style=\"width:450pt\">\n<tbody>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr style=\"height:22.5pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:22.5pt\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"border:solid windowtext 1pt; padding:0cm\"><img border=\"0\" width=\"100\" height=\"100\" style=\"width:1.0416in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521063&ACTION=FILE\" alt=\"Imagen quitada por el remitente. EDICOM\"/></span></p>\n</td>\n</tr>\n<tr style=\"height:22.5pt\">\n<td style=\"border:none; border-bottom:solid rgb(222, 222, 222) 3pt; padding:0cm 0cm 0cm 0cm; height:22.5pt\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\"> </span></p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr style=\"height:7.5pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:7.5pt\"></td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<h1 align=\"center\" style=\"margin:0cm; text-align:center; line-height:22.5pt\"><span style=\"font-size:21pt; font-weight:normal\">#C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797</span></h1>\n</td>\n</tr>\n<tr style=\"height:11.25pt\">\n<td style=\"border:none; border-bottom:solid rgb(159, 198, 231) 3pt; padding:0cm 0cm 0cm 0cm; height:11.25pt\">\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\"> </span></p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr style=\"height:18.75pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:18.75pt\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\">Estimado cliente,<br/>\n<br/>\nSe ha detectado que la ruta a su servidor no está accesible en el proceso de integración entre su ERP y el EDIWIN. Por favor, asegúrese que esté disponible.\n<br/>\nSi tiene alguna duda, contacte con nuestro centro de soporte. <br/>\nPara más detalle sobre las vías de contacto con soporte acceda al siguiente <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://clients.edicomgroup.com/support-contact.htm\">\ndetalle</a>. <br/>\n<br/>\nAplicacion : 513738797 <br/>\nEdicom Support</p>\n</td>\n</tr>\n<tr style=\"height:18.75pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:18.75pt\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\"> </span></p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"line-height:13.5pt\"><em><span style=\"font-size:10pt; font-family:"Aptos", sans-serif; color:rgb(153, 153, 153)\">Atentamente.</span></em><span style=\"font-size:10pt; color:rgb(153, 153, 153)\">\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"line-height:13.5pt\"><em><span style=\"font-size:10pt; font-family:"Aptos", sans-serif; color:rgb(153, 153, 153)\">Sincerely.</span></em><span style=\"font-size:10pt; color:rgb(153, 153, 153)\">\n</span></p>\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td style=\"border:none; border-bottom:solid rgb(222, 222, 222) 3pt; padding:0cm 0cm 0cm 0cm; height:15pt\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"line-height:13.5pt\"><span style=\"font-size:10pt; color:rgb(153, 153, 153)\"><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/legal/eu/legal.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Aviso legal</span></a> | \n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/privacy/eu/privacy.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Política de privacidad</span></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/legal/eu/legal.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Legal notice</span></a> | \n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/privacy/eu/privacy.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Privacy policy</span></a>\n</span></p>\n</td>\n</tr>\n<tr style=\"height:22.5pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:22.5pt\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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