#30664 · RV: EXT: #C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797

ID interno: 10918000009711065

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Procedimientos BC

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Administracion

Técnico

Piero Belletich

Departamento

Administración

Request Type

Incidencia

Creado

24/11/25, 8:07

Resuelto

25/11/25, 11:29

Actualizado

27/11/25, 11:47

Asignado

Nov 24, 2025 09:57 AM

Respondido

Nov 25, 2025 12:29 PM

Completado

Nov 27, 2025 12:47 PM

First resp. due

Nov 25, 2025 09:07 AM

Due by

Nov 26, 2025 09:07 AM

Tiempo de resolución

27.4 h

Overdue

No

First resp. overdue

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Hola

 

Ha llegado este email desde Edicom. ¿Podéis revisarlo, por favor?

 

Gracias

 

New_Logo_01_.gif

Laura Salvador
Accounting and Administration manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 103
www.browniespain.com

 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

 

De: edicom-no-reply@edicomgroup.com <edicom-no-reply@edicomgroup.com>
Enviado el: domingo, 23 de noviembre de 2025 0:30
Para: Ana Cremades <ana.cremades@browniespain.com>
Asunto: EXT: #C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797

 

 

Imagen quitada por el remitente. EDICOM

 

 

#C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797

 

 

Estimado cliente,

Se ha detectado que la ruta a su servidor no está accesible en el proceso de integración entre su ERP y el EDIWIN. Por favor, asegúrese que esté disponible.
Si tiene alguna duda, contacte con nuestro centro de soporte.
Para más detalle sobre las vías de contacto con soporte acceda al siguiente detalle.

Aplicacion : 513738797
Edicom Support

 

 

Atentamente.

Sincerely.

 



Aviso legal  |  Política de privacidad Legal notice  |  Privacy policy

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

 

Resolución

Se comprueba la conectividad y es OK
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7491678493614415942_parse_7661977115147575272\">\n<div class=\"x_646438698WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Hola</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Ha llegado este email desde Edicom. ¿Podéis revisarlo, por favor?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<div>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521058&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Laura Salvador</span></b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Accounting and Administration manager</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521059&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521060&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521061&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521062&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">C/ Castanyer 29</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\"><br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">08022 - Barcelona, Spain</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\"><br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">+33&nbsp;</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">103</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">&nbsp;</span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES\n BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en\n materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable\n de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> edicom-no-reply@edicomgroup.com &lt;edicom-no-reply@edicomgroup.com&gt;\n<br/>\n<b>Enviado el:</b> domingo, 23 de noviembre de 2025 0:30<br/>\n<b>Para:</b> Ana Cremades &lt;ana.cremades@browniespain.com&gt;<br/>\n<b>Asunto:</b> EXT: #C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0.75pt 0.75pt 0.75pt 0.75pt\">\n<div align=\"center\">\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"600\" style=\"width:450pt\">\n<tbody>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr style=\"height:22.5pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:22.5pt\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"border:solid windowtext 1pt; padding:0cm\"><img border=\"0\" width=\"100\" height=\"100\" style=\"width:1.0416in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6521063&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente. EDICOM\"/></span></p>\n</td>\n</tr>\n<tr style=\"height:22.5pt\">\n<td style=\"border:none; border-bottom:solid rgb(222, 222, 222) 3pt; padding:0cm 0cm 0cm 0cm; height:22.5pt\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\">&nbsp;</span></p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr style=\"height:7.5pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:7.5pt\"></td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<h1 align=\"center\" style=\"margin:0cm; text-align:center; line-height:22.5pt\"><span style=\"font-size:21pt; font-weight:normal\">#C-59594# - Edicom - Problema en las transacciones con su servidor - App: 513738797</span></h1>\n</td>\n</tr>\n<tr style=\"height:11.25pt\">\n<td style=\"border:none; border-bottom:solid rgb(159, 198, 231) 3pt; padding:0cm 0cm 0cm 0cm; height:11.25pt\">\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\">&nbsp;</span></p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr style=\"height:18.75pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:18.75pt\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\">Estimado cliente,<br/>\n<br/>\nSe ha detectado que la ruta a su servidor no está accesible en el proceso de integración entre su ERP y el EDIWIN. Por favor, asegúrese que esté disponible.\n<br/>\nSi tiene alguna duda, contacte con nuestro centro de soporte. <br/>\nPara más detalle sobre las vías de contacto con soporte acceda al siguiente <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://clients.edicomgroup.com/support-contact.htm\">\ndetalle</a>. <br/>\n<br/>\nAplicacion : 513738797 <br/>\nEdicom Support</p>\n</td>\n</tr>\n<tr style=\"height:18.75pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:18.75pt\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"display:none\">&nbsp;</span></p>\n<table class=\"x_646438698MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"line-height:13.5pt\"><em><span style=\"font-size:10pt; font-family:&quot;Aptos&quot;, sans-serif; color:rgb(153, 153, 153)\">Atentamente.</span></em><span style=\"font-size:10pt; color:rgb(153, 153, 153)\">\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"line-height:13.5pt\"><em><span style=\"font-size:10pt; font-family:&quot;Aptos&quot;, sans-serif; color:rgb(153, 153, 153)\">Sincerely.</span></em><span style=\"font-size:10pt; color:rgb(153, 153, 153)\">\n</span></p>\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td style=\"border:none; border-bottom:solid rgb(222, 222, 222) 3pt; padding:0cm 0cm 0cm 0cm; height:15pt\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"line-height:13.5pt\"><span style=\"font-size:10pt; color:rgb(153, 153, 153)\"><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/legal/eu/legal.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Aviso legal</span></a> &nbsp;|&nbsp;\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/privacy/eu/privacy.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Política de privacidad</span></a>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/legal/eu/legal.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Legal notice</span></a> &nbsp;|&nbsp;\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://policies.edicomgroup.com/privacy/eu/privacy.htm\"><span style=\"color:rgb(98, 149, 177); text-decoration:none\">Privacy policy</span></a>\n</span></p>\n</td>\n</tr>\n<tr style=\"height:22.5pt\">\n<td style=\"padding:0cm 0cm 0cm 0cm; height:22.5pt\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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