#30655 · ERROR TAX FREE
ID interno: 10918000009694459
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Contraseñas Navegador
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/11/25, 18:27
Resuelto
24/11/25, 9:58
Actualizado
26/11/25, 10:47
Asignado
Nov 24, 2025 08:58 AM
Respondido
Nov 24, 2025 10:57 AM
Completado
Nov 26, 2025 11:47 AM
First resp. due
Nov 25, 2025 08:00 AM
Due by
Nov 26, 2025 08:00 AM
Tiempo de resolución
39.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Os escribimos porque no podemos entrar en el programa del TAX FREE. Nunca nos ha pasado y hemos probado a meter el usuario y contraseña que teníamos apuntada y nos da error.
¿Lo podéis mirar?
Gracias
Resolución
No funcionaba IC2 tax free en el TPV1, por lo que se reinstala en el TPV2 y se comprueba que funciona correctamente
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