#30648 · EXT: Tu opinión sigue siendo importante: valora tu envío 1205194861 de TEXTILES Y CONFECCIONES BROWNIE
ID interno: 10918000009694361
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
22/11/25, 9:38
Resuelto
—
Actualizado
24/11/25, 7:16
Asignado
—
Respondido
Nov 24, 2025 08:16 AM
Completado
—
First resp. due
Nov 25, 2025 08:00 AM
Due by
Nov 26, 2025 08:00 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
GLS
JSON crudo (detalle completo)
{
"id": "10918000009694361",
"sla": {
"id": "10918000000164165",
"name": "SLA Soporte HQ"
},
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: Tu opinión sigue siendo importante: valora tu envío 1205194861 de TEXTILES Y CONFECCIONES BROWNIE",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000008961187",
"name": "GLS",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "noreply@comunicaciones.gls-spain.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "GLS",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "30648",
"is_overdue": false,
"is_trashed": false,
"message_id": "<8a4d7b98-5cf1-49ad-bbea-e78bd7a7c3b8@cdg3s51mta103.xt.local>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>GLS<br/></div></div>",
"submitted_by": {
"id": "10918000005497097",
"name": "Marc De Mena",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "+34686456544",
"email_id": "marc.mena.soporte@browniespain.com",
"sms_mail": null,
"job_title": "IT Manager",
"last_name": "De Mena Tomé",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Marc",
"user_scope": "internal_user",
"employee_id": "marc.mena",
"is_vip_user": true,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1763968584311",
"display_value": "Nov 24, 2025 08:16 AM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n\n<div style=\"background-color:rgb(255, 255, 255); color:rgb(0, 0, 0); padding:0px; font-size:16px; font-family:arial, helvetica, sans-serif\" class=\"zm_7264009734547156025_parse_6607389179161777568\">\n<div style=\"font-size:0; line-height:0\"><img src=\"https://click.comunicaciones.gls-spain.com/open.aspx?ffcb10-fec710737062007f-fe3615727763057a761571-fe3511737364047f771775-ff60167971-fe3116727c64007f701773-fefd157370650c&d=510002&bmt=0\" width=\"1\" height=\"1\" alt=\"\"/></div>\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\"></td>\n</tr>\n<tr>\n<td align=\"center\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"600\" class=\"x_1098548216container\" align=\"center\">\n<tbody>\n<tr>\n<td>\n<table class=\"x_1098548216tb_properties x_1098548216border_style\" style=\"background-color:rgb(255, 255, 255)\" cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\">\n<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n\n<td class=\"x_1098548216content_padding\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n\n<td align=\"center\" class=\"x_1098548216header\" valign=\"top\">\n<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td class=\"x_1098548216responsive-td\" valign=\"top\" style=\"width:100%\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<div style=\"font-size:10px; font-family:Verdana, Geneva, sans-serif; color:rgb(128, 128, 128); background-color:none; text-align:center; padding:10px\">\nSi no puedes ver correctamente el mensaje, por favor haz click <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://view.comunicaciones.gls-spain.com/?qs=6a8ff3a19375045623dc5b7f8367f45d30a92e363014a9c870e04907ce90961c23d950880d5c19743e617b5805aa9a81f936d95826af3f07187614817b52688eb8b25ac7895dc4405c22aa803da135b4\">\naquí</a>.</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td align=\"center\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a5becd6c-6132-4989-ba31-8c1624acef92.jpg\" alt=\"\" height=\"82\" width=\"650\" style=\"display:block; padding:0px; text-align:center; height:82px; width:650px; border:0px\"/></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" class=\"x_1098548216stylingblock-content-wrapper\" style=\"min-width:100%\">\n<tbody>\n<tr>\n<td class=\"x_1098548216stylingblock-content-margin-cell\" style=\"padding:25px 0px 15px\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px\" class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<div style=\"text-align:center\"><span style=\"font-size:22px\"><b><span style=\"font-family:Verdana, Geneva, sans-serif\"><font color=\"#061ab1\">¡Hola, Xenox!</font></span></b></span></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px 0px 15px\" class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<div style=\"text-align:center\">Hace 2 días entregamos tu envío <b>1205194861</b> de\n<b>Textiles Y Confecciones Brownie</b>, ¿fue todo bien?<br/>\nTu valoración es clave para mantener o mejorar la calidad en tu zona de reparto.<br/>\nEs un momento y así nos aseguramos de que todo ha salido como esperabas 😊.</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<div style=\"text-align:center\"><span style=\"font-size:17px\"><span style=\"color:rgb(0, 0, 0)\"><b><span style=\"font-family:Verdana, Geneva, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d074b066c64b4323d38df769f819cf4fc68bc82b13cec24e215abaeea5096740cc66a55efd14e22e3f76bdd909de0688a800658da5ac729bae8a\" style=\"text-decoration:none; font-size:17px; color:rgb(0, 0, 0)\">¡Valóranos!</a></span></b></span></span></div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" class=\"x_1098548216stylingblock-content-wrapper\" style=\"min-width:100%\">\n<tbody>\n<tr>\n<td class=\"x_1098548216stylingblock-content-margin-cell\" style=\"padding:10px 0px 15px\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px\" class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"max-width:600px; margin:0 auto; text-align:center\">\n<tbody>\n<tr>\n\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/46d7f924-ab68-495f-8992-e1630d9bef98.png\" alt=\"Estrella amarilla\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/46d7f924-ab68-495f-8992-e1630d9bef98.png\" alt=\"Estrella amarilla\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/103d351b-6a82-413f-b645-49dc733eb637.png\" alt=\"Estrella verde\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d0746ed50a8e4505a1479c19444cc25d0c3dce0fd51750f55ffed4e3420eaae90c2341c04f5e712f629e64730cf82bf8c0dcb29332c3f7526d1d\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/103d351b-6a82-413f-b645-49dc733eb637.png\" alt=\"Estrella verde\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px 0px 25px\" class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<div style=\"text-align:center\">¡Muchas gracias por tu colaboración!</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n\n<td align=\"center\" class=\"x_1098548216header\" valign=\"top\">\n<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td class=\"x_1098548216responsive-td\" valign=\"top\" style=\"width:100%\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_1098548216stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_1098548216stylingblock-content-wrapper x_1098548216camarker-inner\">\n<table border=\"0\" width=\"650\" height=\"100\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_1098548216container\" align=\"center\">\n<tbody>\n<tr>\n<th align=\"center\" valign=\"middle\" style=\"font-size:10px; font-family:Verdana, Geneva, sans-serif; font-weight:normal; color:rgb(153, 153, 153)\">\n<table width=\"579\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\" class=\"x_1098548216container2\">\n<tbody>\n<tr>\n<th width=\"179\" align=\"center\" class=\"x_1098548216force-col\">\n<table width=\"170\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<th width=\"28\"></th>\n<th width=\"135\" align=\"left\" style=\"font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal; color:rgb(0, 0, 0)\">\n</th>\n</tr>\n</tbody>\n</table>\n</th>\n<th width=\"179\" align=\"center\" class=\"x_1098548216force-col\">\n<table width=\"149\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<th width=\"28\"></th>\n</tr>\n</tbody>\n</table>\n</th>\n<th class=\"x_1098548216hideonmobile\" width=\"22\"></th>\n<th width=\"179\" align=\"center\" class=\"x_1098548216force-col\">\n<table width=\"148\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<th width=\"28\"></th>\n<th width=\"120\" align=\"left\" style=\"font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal; color:rgb(0, 0, 0)\">\n</th>\n</tr>\n</tbody>\n</table>\n</th>\n</tr>\n</tbody>\n</table>\n</th>\n</tr>\n<tr>\n<th align=\"center\" valign=\"middle\" style=\"font-size:10px; font-family:Verdana, Geneva, sans-serif; font-weight:normal; color:rgb(153, 153, 153)\">\n</th>\n</tr>\n<tr>\n<th align=\"center\" valign=\"top\" style=\"font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n<table width=\"290\" border=\"0\" align=\"center\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<th width=\"211\" align=\"right\" style=\"font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal; color:rgb(0, 0, 0)\">\n</th>\n</tr>\n</tbody>\n</table>\n</th>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n</th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n</th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n </th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n<table width=\"235\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<th>\n<table border=\"0\" width=\"650\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\" class=\"x_1098548216container\">\n<tbody>\n<tr>\n<th align=\"center\" valign=\"top\" style=\"font-size:0; line-height:0; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\" style=\"line-height:0; font-size:0\">\n<tbody>\n<tr>\n<th style=\"padding:0 3px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d074a9bb68bc67b98e924906378b73fa411f60403a6fa0dce1da4c66cd72de9235a223f79d9be471cb897e6920e5bef29abec9270a953b3c540d\" title=\"facebook\"><img src=\"https://image.s51.sfmc-content.com/lib/fe3511737364047f771775/m/1/29ad0939-86f5-4634-a329-64c371b42b94.jpg\" width=\"47\" height=\"47\" border=\"0\" alt=\"Facebook\"/>\n</a></th>\n<th style=\"padding:0 3px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d07419c91225f5a51eeee7e7dc94ac9e175defcc26a3564be988230d949a205d57156aa72d25e5547da599fe7c73485acb622f5459bf2f028e1b\" title=\"X\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/841e5412-f2ec-49b8-889b-89275c7d90cc.png\" width=\"47\" height=\"47\" border=\"0\" alt=\"Twitter\"/>\n</a></th>\n<th style=\"padding:0 3px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d074716aee82573d635344f66da61039d8b0889530d80eab9ed85c60ce8e3a6c336fe5f2434b1bfc61a620e8a26f6c5189e517fb12adab251db2\" title=\"instagram\"><img src=\"https://image.s51.sfmc-content.com/lib/fe3511737364047f771775/m/1/6deba492-2ce1-42ed-9abc-c2356361d036.jpg\" width=\"47\" height=\"47\" border=\"0\" alt=\"Instagram\"/>\n</a></th>\n<th style=\"padding:0 3px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d074437d4f47fdbe632221071724763405104f6fd7b35f0f66ea15163032aa0f9c1ef38fde5846954c727af57b18e69fda8a6c32c6a902e2aa20\" title=\"linkedin\"><img src=\"https://image.s51.sfmc-content.com/lib/fe3511737364047f771775/m/1/672c0ffb-0bd2-40e3-a5ba-a2cc18d69aef.jpg\" width=\"47\" height=\"47\" border=\"0\" alt=\"LinkedIn\"/>\n</a></th>\n<th style=\"padding:0 3px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d074e9d7b17ffcadafc72a1cce3dc5ca93584be651860a3956d30368e228c3a37e9b82a3e27a62dd38c873c961099ac407bef2b926697dcd0fac\" title=\"youtube\"><img src=\"https://image.s51.sfmc-content.com/lib/fe3511737364047f771775/m/1/e7b713dd-6274-41ee-82b9-baf198adbf0b.jpg\" width=\"47\" height=\"47\" border=\"0\" alt=\"YouTube\"/>\n</a></th>\n<th style=\"padding:0 3px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=8278b11a0983d074b0cd76d5412cf8a9ab9efde967c870b29d60b622589ff8f4e0554549281d0b823083f2b4c17efa6d0e76cffa7c7ebf9a81d7733e3baff06c\" title=\"tiktok\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/505d4088-dd2b-4fc8-a958-422a8b09a97e.jpg\" width=\"47\" height=\"47\" border=\"0\" alt=\"TikTok\"/>\n</a></th>\n</tr>\n</tbody>\n</table>\n</th>\n</tr>\n</tbody>\n</table>\n</th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); padding:10px 0 0 0; font-size:10px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n<em>Copyright © GLS Spain, Todos los derechos reservados.</em> </th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n </th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); font-size:10px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=849aaa0325c9ee28337c5984f3d8e1ebf4418ccfc972a6a3a0cdb13565eb311692466909ac53f048d70cb2d4a6fdf20a7ebc78c8c9551e0e2191bee1f75e9e97\"><em>www.gls-group.com/ES/</em></a></th>\n</tr>\n<tr>\n<th valign=\"top\" bgcolor=\"#C7E7F2\" style=\"background-color:rgb(199, 231, 242); font-size:12px; font-family:Verdana, Geneva, sans-serif; font-weight:normal\">\n </th>\n</tr>\n</tbody>\n</table>\n</th>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\"></td>\n</tr>\n</tbody>\n</table>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
"display_key": {
"value": "30648",
"display_value": "30648"
},
"due_by_time": {
"value": "1764140400435",
"display_value": "Nov 26, 2025 08:00 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1763804293145",
"display_value": "Nov 22, 2025 10:38 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1763968584311",
"display_value": "Nov 24, 2025 08:16 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1763968584311",
"display_value": "Nov 24, 2025 08:16 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1764054000290",
"display_value": "Nov 25, 2025 08:00 AM"
},
"request_template_checklist_ids": []
}